Customer Service Associate in Top Bpo's. Salary upto 35K.

Recruitify_HR; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional in Pasay, Metro Manila, to assist customers with inquiries, resolve issues, and document interactions. The role emphasizes strong communication, problem solving, and attention to detail in a fast-paced environment.

The ideal candidate has 1–3 years in customer service, a bachelor's degree preferred, and a patient, empathetic attitude. You will collaborate with teammates to enhance the overall customer experience and stay current with

Qualifications

• Educational qualifications: Bachelor's degree in a relevant field preferred.
• Experience: 1-3 years in customer service.
• Skills: Strong communication, problem-solving, and attention to detail.
• Responsibilities: Ability to manage multiple tasks and prioritize effectively.
• Qualities: Patience, empathy, and a positive attitude toward customers.
• Working conditions: Fast-paced environment requiring adaptability.

Responsibilities

• Assist customers with inquiries, complaints, and product-related questions.
• Resolve issues efficiently while maintaining high customer satisfaction.
• Document customer interactions and feedback to improve service processes.
• Collaborate with team members to enhance the overall customer experience.
• Maintain up-to-date knowledge of company products and services.

Skills

Communication skills

Problem-solving

Attention to detail

Education

Bachelor's degree in a relevant field

Job description

Description

• Assist customers with inquiries, complaints, and product-related questions.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.
• Document customer interactions and feedback to improve service processes.
• Collaborate with team members to enhance the overall customer experience.
• Maintain up-to-date knowledge of company products and services.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in customer service.
• Skills and Competencies: Strong communication skills, problem-solving abilities, and attention to detail.
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively.
• Qualities and Traits: Patience, empathy, and a positive attitude toward customer interactions.
• Working Conditions: Fast-paced environment requiring consistent adaptability.