Tier 2 Wireless Network Engineer – Cisco 9800 Specialist

Bold Business; Philippines; On-site; PHP 1,850,709 - 3,084,515; Full time

Job summary

Bold Business is seeking a Tier 2 Wireless Network Support Engineer in the Philippines to provide daily support for Cisco-based wireless environments. The ideal candidate will have hands-on experience with Cisco 9800 controllers and be skilled at troubleshooting wireless issues. Responsibilities include Tier 2 support for wireless connectivity, provisioning Access Points, and collaborating with global IT teams during EST hours. Familiarity with networking fundamentals and experience in support roles are essential to succeed in this position.

Qualifications

• Experience with Cisco 9800 controllers is a primary requirement.
• Familiarity with networking fundamentals including TCP/IP and VLANs is required.
• Hands-on experience in support or operations role is a must.

Responsibilities

• Provide Tier 2 support for wireless connectivity and performance issues.
• Troubleshoot Access Points in a Cisco environment.
• Assist with tasks in ServiceNow for adding or updating APs.

Skills

Hands-on experience with Cisco 9800 controllers

Good understanding of AP provisioning

Basic wireless troubleshooting

Networking fundamentals (TCP/IP, VLANs, DHCP, DNS)

Experience in support or operations role

Tools

Cisco Prime Infrastructure

Cisco DNA Center

Job description

Bold Business is seeking a Tier 2 Wireless Network Support Engineer in the Philippines to provide daily support for Cisco-based wireless environments. The ideal candidate will have hands-on experience with Cisco 9800 controllers and be skilled at troubleshooting wireless issues. Responsibilities include Tier 2 support for wireless connectivity, provisioning Access Points, and collaborating with global IT teams during EST hours. Familiarity with networking fundamentals and experience in support roles are essential to succeed in this position.