Wireless Network Engineer (L3/T3 Escalation)

SCALIS; Manila; On-site; PHP 1,400,000 - 2,400,000; Full time

Job summary

Bold Business is seeking a Senior L3 Wireless Technical Support Specialist to act as the technical authority for a global Cisco enterprise environment. This role centers on owning the most challenging P1/P2 incidents, mentoring L2 engineers, and driving RCA to keep our global infrastructure stable.

The position operates during US EST hours and will require deep Cisco wireless expertise. You will lead end-to-end incident management, coordinate with global stakeholders, and develop documentation

Qualifications

• Must manage high-severity wireless incidents (P1/P2) end-to-end.
• Experience with Cisco 9800 WLC or large AireOS environments.
• Solid understanding of 802.11 standards and RF fundamentals.
• Familiarity with TCP/IP, DHCP, DNS, VLANs, and BGP/OSPF.

Responsibilities

• Own high-severity wireless incidents end-to-end and lead technical bridges.
• Escalate as final authority for complex wireless issues across sites.
• Perform deep-dive troubleshooting for Cisco 9800 WLC, roaming, 802.1X, RF performance.
• Lead RCA to improve long-term network health and reduce downtime.
• Create and maintain high-level tech documentation and SOPs.

Skills

L3 Escalation Mastery

Wireless networking

Incident management

Root cause analysis

Documentation

Tools

Cisco 9800 WLC

AireOS

Cisco DNA Center

Ekahau

AirMagnet

Prime Infrastructure

ServiceNow

Job description

About the job

Role Summary: We are seeking a Senior L3 Wireless Technical Support Specialist to serve as the ultimate technical authority for a global Cisco enterprise environment. In this high-visibility role, you will own the most challenging P1/P2 incidents, mentor L2 engineers, and drive the root cause analysis (RCA) that keeps our global infrastructure stable. This is a mission-critical position operating during US Eastern Standard Time (EST).

Key Responsibilities:

• L3 Escalation Mastery: Act as the final escalation point for complex wireless issues across multiple global enterprise sites.
• Incident Leadership: Own high-severity (P1/P2) wireless incidents end-to-end, leading technical bridges and coordinating with global stakeholders.
• Deep-Dive Troubleshooting: Resolve sophisticated issues related to Cisco 9800 WLC, client roaming, 802.1X authentication, and RF performance.
• Proactive Optimization: Lead Root Cause Analysis (RCA) for recurring incidents to drive long-term network health and reduce downtime.
• Knowledge Leadership: Create and maintain high-level technical documentation, SOPs, and troubleshooting guides to mentor the L1/L2 teams.

Technical Requirements:

• Expert WLC Knowledge: Deep hands-on experience with Cisco 9800 or large-scale AireOS environments.
• Protocol Authority: Solid mastery of 802.11 standards (a/b/g/n/ac/ax) and RF fundamentals.
• Network Foundation: Strong expertise in TCP/IP, DHCP, DNS, VLANs, and BGP/OSPF routing.
• ITIL Operations: Experience working within ServiceNow for incident, change, and problem management.

Preferred Qualifications (Nice-to-Haves):

• Experience with Cisco DNA Center (Catalyst Center) or Prime Infrastructure.
• Proficiency with RF optimization tools like Ekahau or AirMagnet.
• Relevant certifications: CCNP Wireless, CCIE, or CWNA.

About Bold Business

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.