Tier 1 IT Service Desk Specialist (Windows & Endpoints)

Connext Global Solutions Inc

Pampanga

Remote

PHP 223,000 - 446,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Perfect Attendance Bonus

Life insurance

HMO Insurance

Great company culture

25% Night Differential

Job summary

Connext Global Solutions Inc. is seeking a Tier 1 Service Desk Specialist to support the client in the United States from our Philippines office. The role focuses on resolving end-user incidents related to hardware, software, and connectivity, with escalation when needed.

Responsibilities include troubleshooting devices and networks, basic systems administration, and maintaining knowledge base articles. The position offers opportunities for IT project involvement and continuous professional

Qualifications

Experience supporting Windows and endpoint devices.
Experience using ticketing systems.
Knowledge in incident management and service desk processes.
Strong troubleshooting skills in hardware, software, and network connectivity.
Ability to prioritize tickets and meet SLAs.

Responsibilities

Troubleshoot Windows, macOS, Microsoft applications, printers, networks, VPNs, mobile devices, and endpoints.
Install, configure, maintain, and perform minor repairs on hardware and software.
Escalate complex issues and perform basic systems administration and infrastructure monitoring.
Document incidents and resolutions, maintain Knowledge Base articles, and follow IT Asset Management (ITAM) policies.
Support system upgrades, IT projects, KPIs/SLAs, recurring-issue resolution, continuous improvement, and professional development.
Manage and resolve Tier I IT incidents via ticketing systems, email, phone, and service portals.