Tier 1 IT Help Desk – Onsite Cebu

NCR Voyix; Cebu City; On-site; PHP 201,000 - 335,000; Full time

Job summary

NCR Voyix is seeking an L1 Support specialist to assist customers in Cebu IT Park, handling hardware and software issues and coordinating with NCR and third-party vendors. The role requires strong communication and problem-solving skills and will involve incident tracking and reporting.

The position is on-site, 5 days a week, with 24/7 rotational shifts and a grade level of B1. Training and onboarding aligned with company standards are provided.

Qualifications

• Basic PC literacy and Windows-based tooling.
• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication and listening skills.
• High school diploma in computer preferred.

Responsibilities

• Resolves recurring or standard problems for customers.
• Collaborates with NCR and 3rd party vendors to resolve hardware or software issues.
• Provides incident tracking sheets to report performance and update history.
• Reviews incident history to identify recurring faults and trends.
• Installs, configures, and updates hardware and software; fixes daily equipment issues.
• Schedules engineer appointments on-site for multi-resource jobs.
• Updates work orders and communicates status; distributes workloads to meet SLA.

Skills

Basic PC literacy

Problem solving

Communication skills

Relationship building

Education

High school diploma in computer

Job description

NCR Voyix is seeking an L1 Support specialist to assist customers in Cebu IT Park, handling hardware and software issues and coordinating with NCR and third-party vendors. The role requires strong communication and problem-solving skills and will involve incident tracking and reporting.

The position is on-site, 5 days a week, with 24/7 rotational shifts and a grade level of B1. Training and onboarding aligned with company standards are provided.