Thrillscape Marshal

Okada Manila; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

Okada Manila is seeking a guest services associate responsible for maintaining guest safety around Thrillscape areas and providing information to guests. The role emphasizes cleanliness, equipment readiness, and proactive service to ensure a pleasant guest experience.

Responsibilities include assisting with inspections, inventories, and resolving guest issues, while adhering to company guidelines and safety protocols. CPR/First Aid/AED certifications must be obtained within 60 days of hire.

Qualifications

• CPR, First Aid, and AED certifications (must be obtained within 60 days of hire).
• Degree holder is a plus but not required.

Responsibilities

• Maintain readiness and cleanliness of all areas by cleaning equipment and play areas as determined by Policy and Procedures.
• Ensure proper set-up and break-down of area equipment on a daily basis.
• Ensure that all equipment associated with service function at all time.
• Assist in providing information to guests.
• Assist in conducting pre-booked and walk-in site inspections.
• Diligently complete facility inventories in a thorough and timely manner.
• Encourage active play and interactive play with other children.
• Assist in resolving any guest issue or complaint while ensuring guests' needs are met.
• Report accidents, injuries, unsafe work conditions and/or security issues to the management.
• Attend and adhere to training and guidelines on service quality, product knowledge and obligated technical skills and/or required by the company.
• Maintain and continually improve product knowledge and hotel services to ensure guests receive accurate and timely information.
• Adhere to and exhibit pro-active performance in accordance with internal policies by taking responsibility for ensuring the workplace is free of unacceptable workplace behavior. Perform other reasonable job duties as assigned by management from time to time.

Skills

Customer service

Safety awareness

Education

Degree holder is a plus but not required

Job description

I. BASIC PURPOSE / JOB BRIEF:

• Responsible for maintaining the safety of the patrons in and around Thrillscape areas. He or she ensures all interactions are pleasant and service oriented, provides information to guests.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Maintain readiness and cleanliness of all areas by cleaning equipment and play areas as determined by Policy and Procedures. Report area concerns to Thrillscape Supervisor.
• Ensures proper set-up and break-down of area equipment on a daily basis.
• Ensure that all equipment associated with service function at all time.
• Assist in providing information to guests.
• Assist in conducting pre-booked and walk-in site inspections.
• Diligently complete facility inventories in a thorough and timely manner,
• Encourage active play and interactive play with other children
• Assist in resolving any guest issue or complaint while ensuring guests' needs are met.
• Report accidents, injuries, unsafe work conditions and/or security issues to the management.
• Attend and adhere to training and guidelines on service quality, product knowledge and obligated technical skills and/or required by the company.
• Maintain and continually improve product knowledge and hotel services to ensure guests receive accurate and timely information.
• Adhere to and exhibit pro-active performance in accordance with internal policies by taking responsibility for ensuring the workplace is free of unacceptable workplace behavior. Perform other reasonable job duties as assigned by management from time to time.

III. JOB SPECIFICATIONS:

• Degree holder is a plus but not required.
• CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)