Operator, Attractions

Melco Resorts & Entertainment; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

Melco Resorts & Entertainment in Manila is seeking an Operator, Attractions to ensure guest safety and enforce SOPs while maintaining high service standards. You will oversee opening checks, safety briefings and continuous monitoring of attraction operations to ensure guest enjoyment and compliance with policies.

You will conduct pre-opening inspections, manage crowd flow, deliver safety announcements, and assist in emergency procedures, working on-site with a team that values precision, safety,

Qualifications

• Must obtain PNR Red CPR for Professional Rescuer certification; prior experience is advantageous.
• College degree or equivalent.
• Experience in guest or customer service is advantageous.

Responsibilities

• Ensure that the safety of guests and employees is the highest priority.
• Conduct pre-opening inspections of assigned location and prepare for opening.
• Ensure minimum required personal protective equipment is present and in good repair.
• Report any missing or damaged personal protective equipment to Supervisor.
• Clearly communicate instructions and safety announcements to guests.
• Operate Attractions exactly as trained by trainer/supervisor and SOP.
• Administer and coordinate emergency first aid as necessary.
• Screen all guests to ensure they meet the physical requirements of the attraction.
• Ensure adequate through-put of the attraction by efficient operation.
• Monitor guests and assist scared guests safely.
• Evacuate the attraction and assist guests through evacuation methods.

Skills

Customer-oriented

Pleasant personality

English communication

Safety-minded

Education

College degree or equivalent

Job description

REQ13812 Operator, Attractions (Open)

Position Summary

The Operator, Attractions is responsible for the safety of guests using the attraction and for strictly enforcing policies as described in the Attraction’s Standard Operating Procedures.

Primary Responsibilities

• Ensure that the safety of guests and employees is the highest priority.
• Conduct pre-opening inspections of assigned location and prepare for opening by sweeping queue lines, platforms, entrance and exit locations, and emptying trash.
• Ensure minimum required personal protective equipment as described in the SOP is present at the Attraction location and in good repair.
• Report any missing or damaged personal protective equipment to Supervisor, Attractions.
• Clearly communicate instructions and safety announcements to guests and monitor the Attraction location to ensure guests are enjoying the attraction or activity safely.
• Operate Attractions exactly as trained by trainer/supervisor without deviating from the SOP.
• Operator, Attractions will only operate attractions that they have been trained and certified to operate by their trainer/supervisor.
• Consistently practice safe work habits including, but not limited to, the proper use of personal protective equipment, safe lifting and reporting unsafe situations to your supervisor immediately.
• Control activity while in progress and constantly monitors the attraction while in operation, being prepared to stop or shut down the attraction should a problem occur.
• Administer and coordinate emergency first aid as necessary.
• Screen all guests to ensure they meet the physical requirements of the attraction or activity, in accordance with the SOP.
• Ensure adequate through-put of the attraction is met by working efficiently and allowing the appropriate number of guests onto the attraction as determined by the SO
• Monitor guests enjoying the attraction and be prepared to assist scared guests safely.
• Responsible for evacuating the attraction and assisting guests through various evacuation methods including: extreme heights, various types of platforms, stairs and ladders.

Other Duties

• Understand and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
• Ensure high standards of personal presentation and grooming.
• Responds to changes in the family entertainment centre function as dictated by the industry, company and hotel.
• Attend training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements.
• Perform tasks and/or fulfil responsibilities that may be assigned by management and/or immediate superior as the business operations required.

Qualifications

Experience

• Must be able to obtain a PNR Red CPR for Professional Rescuer Certification. Prior experience is an advantage.

Education

• College degree or equivalent.

Skills / Competencies

• Customer-oriented Pleasant and pleasing personality Displays a high commitment to improving customer service Ability to communicate in English

Other Attributes

• Confident
• Passionate
• Organized
• Assertive
• Flexible in working hours, as this may require extra hours out of normal work hours