Territory Manager (Taguig / Marikina / Rizal)

Manila Water Company; Metro Manila; On-site; PHP 480,000 - 960,000; Full time

Job summary

Manila Water Company, Inc. is seeking a dynamic professional for business development and territory management in the Metro Manila area.

You will drive base business growth, manage customer and stakeholder relationships, and identify new opportunities to expand our service footprint. Responsibilities include monitoring accounts, forecasting demand, and ensuring regulatory compliance while delivering profitable projects in designated service areas.

Qualifications

• Bachelor’s degree in Business Administration/Management, Marketing or equivalent.
• 1–3 years of experience in business development, sales, marketing, and account management is a plus.
• Willing to work in Taguig, Marikina or Rizal service areas.
• Excellent verbal, written and interpersonal communication skills.
• Proficient in MS Office applications.
• Must have critical thinking and multi-tasking skills.
• Must know how to drive and must have a Driver’s License.

Responsibilities

• Manage base business growth and relationships with customers and stakeholders; identify new business opportunities in the territory.
• Monitor collection efficiency, active/inactive accounts, and collect from top accounts.
• Update customer profiles and clean up databases to maintain accurate territory data.
• Submit accurate demand forecasting based on trends and area development (supply, pressure, weather, etc.).
• Develop and maintain positive customer relations in the territory.
• Address customer concerns according to regulatory standards; resolve complaints.
• Recommend and implement changes to improve profitability in the territory.
• Inspect and approve water service applications within territory per Regulatory SLA.
• Oversee project management within the territory to ensure delivery of projects.
• Establish and maintain relationships with key stakeholders; develop a proactive stakeholder plan.
• Initiate programs to promote stakeholder engagement in company activities.
• Identify new business opportunities within the territory and support growth projects.
• Expand information on potential clients to open doors for new business opportunities outside the territory.
• Monitor area supply and pressure and escalate to Technical Team when below standard.
• Monitor NRW and resolve leaks, illegal connections to reduce losses.
• Coordinate and monitor scheduled Barangays for desludging within territory.
• Track accomplishments and resolve issues during activity implementations.

Skills

Verbal communication

Written communication

Interpersonal skills

MS Office

Critical thinking

Multi-tasking

Driver's license

Education

Bachelor’s/College Degree in Business Administration/Management or Marketing

Tools

MS Office Suite

Job description

Responsibilities:

• Manages base business growth and overall customer and stakeholder relationship, as well as identifies new business opportunities in the assigned territory.

• Monitors collection efficiency, active/inactive accounts, and collects from special/top accounts.

• Updates customer profiles, oversees clean-up of database including TCD/PCD accounts, rate code classification, and other relevant information to maintain accurate database and protect the base business performance of the territory.

• Submits accurate demand forecasting based on demand trends, area development and other factors (supply, pressure, weather, temperature, etc.)

• Develops and maintains positive customer relations in assigned territory.

• Addresses customer concerns, requests and complaints according to the regulatory standards.

• Recommends and implements changes and/or programs to manage and improve profitability of the assigned territory.

• Inspects and approves water service applications within assigned territory in compliance with Regulatory SLA.

• Proposes and oversees overall project management within the assigned territory to ensure successful delivery of projects.

• Establishes and maintains relationships with key stakeholders necessary to develop a proactive stakeholder management plan.

• Initiates programs and mechanisms to promote stakeholder engagement on company programs and activities.

• Recommends new business opportunities within the assigned territory.

• Participates and supports proposed, on-going and new growth projects within the territory.

• Facilitates and expands information base of new clients that will open doors for new business opportunities outside territory.

• Monitors supply and pressure in the area and escalates reports to Technical Team whenever the pressure is below the standard requirement.

• Monitors Non-Revenue Water (NRW) and manages resolution of leaks, illegal connection, and other possible losses to improve NRW in the territory.

• Coordinates and monitors the scheduled Barangay/s for Desludging, within assigned territory.

• Monitors accomplishments and resolves issues that may arise during implementation of scheduled activities.

Qualifications:

• Must be Bachelor’s/College Degree Graduate in Business Administration/Management, Marketing or its equivalent

• 1-3 years working experience in business development, sales, marketing, and account management is a plus

• Must be willing to work in any of the ff Service Areas (Taguig, Marikina or Rizal)

• Must have excellent verbal, written and interpersonal communication skills

• Must be proficient in MS Office Applications

• Must have critical thinking and multi-tasking skills

• Must know how to drive manual transmission and must have a Driver’s License

Manila Water and its subsidiaries DO NOT charge in exchange for employment. You may verify Manila Water job openings at @manilawater.com.

Be vigilant. Be informed.