Telesales Data & Quality Analyst

Security Bank Corporation; Makati; On-site; PHP 446,000 - 781,000; Full time

Job summary

Security Bank Corporation is seeking a Telesales MIS & Quality Assurance Officer in Makati to prepare daily reports and dashboards, analyze data to boost team productivity, and oversee overall quality through data-driven process improvements. You will investigate cancellation and decline reasons and coordinate with multiple units to ensure timely, accurate reporting and high call quality.

The role emphasizes reporting automation, dashboard creation, and adherence to bank policies through formal

Qualifications

• 2–3 years of experience in Management Information Systems (MIS), Business Reporting, Sales Analytics, or Performance Monitoring within banking/financial services or contact center.
• Advanced proficiency in Microsoft Excel; experience with Power BI, SQL, Tableau, or similar reporting tools is an advantage.
• Strong analytical, problem-solving, and decision-making skills with keen attention to detail.
• Excellent communication and stakeholder management skills across organizational levels.
• Proven ability to manage multiple priorities, meet deadlines in a fast-paced environment.

Responsibilities

• Maintain daily reports and dashboards used to measure performance for each Telesales Campaign.
• Create and enhance reports based on business needs.
• Monitor key factors for the channel and implement adjustments when needed.
• Coordinate with Telesales officers and product partner units via email, phone and meetings to ensure timely reports and quality calls.
• Implement bank guidelines through manuals, handbooks, and memos for agent evaluation and recommendations.

Skills

MIS

Data analysis

Stakeholder management

Problem solving

Attention to detail

Tools

Excel

Power BI

SQL

Tableau

Job description

Security Bank Corporation is seeking a Telesales MIS & Quality Assurance Officer in Makati to prepare daily reports and dashboards, analyze data to boost team productivity, and oversee overall quality through data-driven process improvements. You will investigate cancellation and decline reasons and coordinate with multiple units to ensure timely, accurate reporting and high call quality.

The role emphasizes reporting automation, dashboard creation, and adherence to bank policies through formal