Telemedicine Admin Associate: Patient & Doctor Support

aia; Makati; On-site; PHP 290,000 - 424,000; Full time

Job summary

MediCard Phils., Inc. in Manila seeks an assertive telemedicine support specialist to assist patients and doctors with teleconsultation needs. You will contact patients by email or phone to address scheduling matters and issue LOAs as required.

You will coordinate consultations, manage daily physician schedules, troubleshoot basic platform issues, and prepare summary data for reports. The role requires proactive communication and reliable administrative support.

Responsibilities

• Provide Assistance to patients and doctors for Teleconsultation needs.
• Telemedicine Patient Support: Provides assistance to patients regarding telemedicine-related inquiries and concerns.
• Contacts patients via email or phone to address scheduling matters.
• Issues Letters of Authorization (LOA) to patients as required.
• Troubleshoots and resolves basic telemedicine platform and connectivity issues.
• Consultation Coordination: Coordinates consultation schedules and facilitates communication between patients and doctors.
• Manages and organizes daily consultation schedules for assigned physicians to ensure timely and efficient operations.
• Reporting and Documentation: Prepares and consolidates consultation summary data for daily or periodic accomplishment reports.
• Stakeholder Communication: Serves as a liaison between doctors and MediCard to support smooth coordination and information flow.
• Additional Duties: Performs other administrative and operational tasks as assigned from time to time.

Job description

MediCard Phils., Inc. in Manila seeks an assertive telemedicine support specialist to assist patients and doctors with teleconsultation needs. You will contact patients by email or phone to address scheduling matters and issue LOAs as required.

You will coordinate consultations, manage daily physician schedules, troubleshoot basic platform issues, and prepare summary data for reports. The role requires proactive communication and reliable administrative support.