Patient Services Specialist: Telemedicine Training

Medgate Philippines Inc.; Makati; On-site; PHP 312,000 - 469,000; Full time

Job summary

Medgate Philippines Inc. is hiring to support patients and clinicians through clear, courteous communication across phone, chat, and email channels.

You will verify eligibility, record medical information, and coordinate appointments while maintaining accurate patient data and ensuring timely resolution of concerns. Training includes 15–20 days of paid telemedicine instruction, and weekend/holiday shifts may apply.

Qualifications

• Experience in hospital, clinic, or healthcare setting is advantageous.
• Excellent written and verbal communication skills.
• Ability to communicate clearly and professionally.

Responsibilities

• Manage inbound and outbound communications with patients, doctors, and internal teams.
• Verify patient eligibility for consultation services.
• Record and update patient information in the system accurately.
• Document medical information prior to consultations.
• Schedule and monitor patient appointments.
• Respond to inquiries via phone, chat, email, and apps.
• Escalate unresolved issues to supervisors.
• Coordinate with departments to resolve patient concerns.

Skills

Customer service

Healthcare knowledge

Communication skills

Tools

CRM software

Job description

Medgate Philippines Inc. is hiring to support patients and clinicians through clear, courteous communication across phone, chat, and email channels.

You will verify eligibility, record medical information, and coordinate appointments while maintaining accurate patient data and ensuring timely resolution of concerns. Training includes 15–20 days of paid telemedicine instruction, and weekend/holiday shifts may apply.