Telemarketing Supervisor

SEA Olympus Marketing Inc.; Quezon City; On-site; PHP 279,000 - 558,000; Full time

Job summary

SEA Olympus Marketing Inc. is seeking a dynamic Telemarketing Supervisor to lead a telesales team across multiple channels, including social media, to drive revenue growth and customer engagement in the Philippines.

The role requires coaching, data-driven improvement, and collaboration with Marketing to align campaigns with telesales initiatives. The ideal candidate has a 3–5 year background in telesales/marketing, with 1–2 years in a supervisory role, and strong leadership and communication

Qualifications

• Bachelor’s degree in Business, Marketing, Communications or related field preferred.
• 3–5 years in telesales, sales or marketing with 1–2 years in a supervisory role.
• Strong background in social media selling, digital marketing, or online customer engagement.

Responsibilities

• Lead and supervise the telesales team to achieve monthly and quarterly sales targets.
• Develop and execute sales strategies across telesales, social media, and digital channels.
• Monitor team performance, provide coaching, and ensure compliance with company policies.
• Collaborate with Marketing to align campaigns with telesales initiatives.
• Analyze sales data, track KPIs, and recommend improvements for efficiency.
• Handle escalated client concerns and ensure excellent customer engagement.
• Train and onboard new telesales representatives, including social media selling practices.

Skills

Team leadership

Telesales

Sales strategy

Customer engagement

Digital marketing

Communication

Education

Bachelor’s degree in Business, Marketing, Communications

Tools

CRM tools

MS Office

Shopee

Lazada

Facebook

Instagram

TikTok

LinkedIn

Job description

We are looking for a dynamic Telemarketing Supervisor with strong experience in telesales, social media engagement, and sales & marketing. This role is ideal for someone who can lead a team, drive revenue growth, and connect with customers across multiple platforms.

Key Responsibilities

• Lead and supervise the telesales team to achieve monthly and quarterly sales targets.
• Develop and execute sales strategies across telesales, social media, and digital channels.
• Monitor team performance, provide coaching, and ensure compliance with company policies.
• Collaborate with Marketing to align campaigns with telesales initiatives.
• Analyze sales data, track KPIs, and recommend improvements for efficiency.
• Handle escalated client concerns and ensure excellent customer engagement.
• Train and onboard new telesales representatives, including social media selling practices.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or related field (preferred).
• 3–5 years of experience in telesales, sales, or marketing, with at least 1–2 years in a supervisory role.
• Strong background in social media selling, digital marketing, or online customer engagement.
• Excellent communication and leadership skills; able to motivate and manage a team.
• Proficiency in CRM tools, MS Office, and social media platforms (Shopee, Lazada, Facebook, Instagram, TikTok, LinkedIn).
• Results‑driven, observant, and adaptable in a fast‑paced environment.