Telemarketer - Encoder

New Summit Colors Distribution Inc.; Parañaque; On-site; PHP 223,200 - 334,800; Full time

Job summary

A distribution company in Metro Manila is seeking a client support representative to handle inquiries and assist clients. Responsibilities include answering calls and emails, assisting walk-in clients, and preparing sales documents. Ideal candidates should have good communication skills, attention to detail, and basic customer service experience. Flexibility in hours is needed for this role.

Qualifications

• Good verbal communication and listening skills are essential.
• Ability to maintain confidentiality and multitask is needed.
• Experience in telemarketing or call center is a plus.

Responsibilities

• Answer telephone and email inquiries from prospective clients.
• Assist walk-in clients and encode customer orders.
• Prepare customer sales invoices and delivery receipts.

Skills

Good verbal communication and listening skills

Clear and confident phone voice

Fast and accurate typing skills

Basic computer skills (MS Office, Google Workspace)

Attention to detail

Basic customer service and sales skills

Job description

Job description:

• Answers Telephone and Email inquiries from prospective clients.
• Assist walk-in clients.
• Encode Customer orders.
• Prepare customer Sales Invoice Delivery Receipts.
• Update Sales Agents and Customers regarding the status of the deliveries.
• Responsible for establishing a good relationship with clients.

Job Qualifications

• Good verbal communication and listening skills
• Clear and confident phone voice
• Fast and accurate typing skills
• Basic computer skills (MS Office, or Google Workspace)
• Attention to detail and ability to multitask
• Basic customer service and sales skills
• Experience in telemarketing, call center, or data encoding is an advantage but not required
• Willing to work flexible schedules or extended hours if needed
• Ability to handle confidential customer information