Telehealth Operations Specialist — Data-Driven Care Delivery

MedGrocer

Makati

On-site

PHP 420,000 - 660,000

Full time

2 days ago

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Benefits offered by this job

Performance incentives

Career progression

Growth & impact

Cross-functional learning

Health coverage

Paid time off

Job summary

MedGrocer’s digital health platform coordinates telehealth services and healthcare professional schedules to deliver efficient patient care in Makati. The role focuses on optimizing operations, managing escalations, and using data to improve service quality for patients and partners.

You will work onsite in Makati City with a cross functional team, using Google Workspace to report on KPIs and drive project milestones.

Qualifications

Bachelor’s degree in a related field.
Open to experienced professionals and fresh graduates.
Strong organizational and project management skills.
Proficient in data analysis and reporting.
Knowledge in Google Workspace applications.
Must work onsite in Makati City.

Responsibilities

Coordinate daily operations with healthcare professionals (HCPs), analyze scheduling demand, and create quarterly HCP schedules.
Address and resolve escalations from various stakeholders, including HCPs, patients, and corporate accounts.
Monitor key performance indicators, analyze data to identify process improvements, and prepare client reports.
Drive the implementation of data-informed solutions and track the completion of project milestones.
Support the training, development, and engagement of the HCP network.