Telecom Tier 1 Support

AireSpring; Pasig; On-site; PHP 280,000 - 420,000; Full time

Job summary

AireSpring seeks a dedicated first-level telecom support specialist in Pasig, Metro Manila, Philippines. You will handle customer inquiries, diagnose basic network issues, assist with equipment installation, and document all interactions.

The role requires 1–3 years in telecom support, a Bachelor's degree in a related field, and strong communication and problem-solving skills to escalate complex problems to Tier 2 while maintaining customer satisfaction.

Qualifications

• Bachelor's degree in Telecommunications, Computer Science, or related field.
• 1–3 years of experience in telecom support or related field.
• Strong understanding of transmission line design and telecom networks.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced and dynamic environment.

Responsibilities

• Provide first-level support for telecom services, addressing customer inquiries and issues.
• Diagnose and troubleshoot telecom network problems to ensure quick resolution.
• Assist in the installation and configuration of telecommunications equipment.
• Maintain records and documentation of all support interactions and resolutions.
• Escalate complex issues to Tier 2 support while ensuring customer satisfaction.

Skills

Transmission line design

Telecom networks

Communication skills

Problem-solving

Education

Bachelor's degree in Telecommunications, Computer Science, or related field

Job description

• Provide first-level support for telecom services, addressing customer inquiries and issues.
• Diagnose and troubleshoot telecom network problems to ensure quick resolution.
• Assist in the installation and configuration of telecommunications equipment.
• Maintain records and documentation of all support interactions and resolutions.
• Escalate complex issues to Tier 2 support while ensuring customer satisfaction.

Description

• Provide first-level support for telecom services, addressing customer inquiries and issues.
• Diagnose and troubleshoot telecom network problems to ensure quick resolution.
• Assist in the installation and configuration of telecommunications equipment.
• Maintain records and documentation of all support interactions and resolutions.
• Escalate complex issues to Tier 2 support while ensuring customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in Telecommunications, Computer Science, or a related field.
• Experience Level: 1–3 years of experience in telecom support or a related field.
• Skills and Competencies: Strong understanding of transmission line design and telecom networks.
• Qualities and Traits: Excellent communication and problem-solving skills.
• Working Conditions: Ability to work in a fast-paced and dynamic environment.