Telecom Knowledge-Base Author & Content Editor

International Business Machines Corporation; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

IBM is seeking a skilled content editor for its telecom knowledge base. You will manage end-to-end content creation, editing, publishing, and maintenance, partnering with SMEs, training, and operations to ensure accuracy and alignment with business priorities.

You will also proof, edit, and finalize knowledge articles, workflows, and troubleshooting guides while owning the review and approval process for consistency and quality.

Qualifications

• Two years of college or equivalent experience in writing, communications, or technical training.
• Excellent writing, editing, grammar, and language skills.
• Experience with knowledge-base publishing systems or content management tools.
• Ability to manage multiple content streams simultaneously.

Responsibilities

• Manage the end‑to‑end content creation, editing, publishing, and maintenance process for the telecom knowledge base.
• Partner with SMEs, training, and operations teams to ensure content accuracy and alignment with business priorities.
• Proof, edit, and finalize knowledge articles, workflows, procedures, and troubleshooting guides.
• Own the content review and approval process, ensuring consistency, grammar, formatting, and style.
• Monitor usage data to recommend content improvements.
• Maintain content quality standards, templates, and version control.
• Manage the backlog of content requests and ensure timely completion.
• Participate in production meetings and development sprints.
• Support continuous improvement initiatives related to content optimization and user experience.

Skills

Writing

Editing

Organizational skills

Interpersonal skills

Content management

MS Office (Word, PowerPoint, Excel)

Attention to detail

Stakeholder interaction

Education

Two years of college or equivalent

BA/BS degree (preferred)

Tools

Word

PowerPoint

Excel

Job description

IBM is seeking a skilled content editor for its telecom knowledge base. You will manage end-to-end content creation, editing, publishing, and maintenance, partnering with SMEs, training, and operations to ensure accuracy and alignment with business priorities.

You will also proof, edit, and finalize knowledge articles, workflows, and troubleshooting guides while owning the review and approval process for consistency and quality.