Telecom Customer Support Specialist — Onsite (Relocation)

Metacom Careers; Cagayan de Oro; On-site; PHP 141,000 - 234,000; Full time

Benefits offered by this job

Relocation package

Job summary

Metacom Careers is seeking a Customer Service Representative for a Telecommunications account. This onsite role involves assisting customers with inquiries, service requests, and account concerns, while delivering a positive customer experience.

Qualifications include a high school diploma, English proficiency at B2 level, and strong communication skills. No prior experience is required, and relocation is available for qualified candidates from outside CDO.

Qualifications

• Must be a high school or senior high school graduate.
• No experience required.
• Customer care experience (CCE) is preferred.
• Minimum B2 English proficiency.
• Good communication and customer service skills.
• Willing to work onsite.
• Willing to work on a shifting schedule.

Responsibilities

• Handle customer inquiries and concerns professionally.
• Assist with account, billing, and telecommunications service concerns.
• Provide accurate information and appropriate solutions.
• Troubleshoot basic service-related issues.
• Document customer interactions and concerns.
• Escalate complex issues to the appropriate department.
• Maintain excellent customer satisfaction.
• Follow company policies, procedures, and quality standards.

Education

High School or Senior High School graduate

Job description

Metacom Careers is seeking a Customer Service Representative for a Telecommunications account. This onsite role involves assisting customers with inquiries, service requests, and account concerns, while delivering a positive customer experience.

Qualifications include a high school diploma, English proficiency at B2 level, and strong communication skills. No prior experience is required, and relocation is available for qualified candidates from outside CDO.