Telecom Customer Experience Specialist

Metacom Careers; Muntinlupa; On-site; PHP 220,000 - 340,000; Full time

Benefits offered by this job

Performance Bonus

HMO

Job Training

Professional Development

Job summary

Metacom Careers in Muntinlupa is seeking a Telecommunications Customer Experience Representative to handle on-site customer interactions for telecom products and services. No prior experience required and full-time position for high school graduates.

You will listen to inquiries, resolve issues, maintain product knowledge, document interactions, and collaborate with peers to improve the customer journey. Training and development opportunities are provided, along with health benefits and

Qualifications

• Provide exceptional customer service for telecommunications products and services.
• Actively listen to customer inquiries and resolve issues efficiently.
• Maintain thorough product knowledge to educate customers on features and services.
• Document customer interactions accurately and follow up as necessary.
• Collaborate with team members to enhance customer experience and share insights.
• Strong problem-solving abilities to handle diverse customer inquiries.
• Excellent communication skills, both verbal and written, to convey information clearly.
• Empathy and patience to understand and address customer needs effectively.
• Ability to work in a fast-paced environment while managing multiple tasks simultaneously.
• Adaptability and resilience to cope with changing customer needs and demands.

Responsibilities

• Provide exceptional customer service for telecommunications products and services.
• Actively listen to customer inquiries and resolve issues efficiently.
• Maintain thorough product knowledge to educate customers on features and services.
• Document customer interactions accurately and follow up as necessary.
• Collaborate with team members to enhance customer experience and share insights.
• Strong problem-solving abilities to handle diverse customer inquiries.
• Excellent communication skills, both verbal and written, to convey information clearly.
• Empathy and patience to understand and address customer needs effectively.
• Ability to work in a fast-paced environment while managing multiple tasks simultaneously.
• Adaptability and resilience to cope with changing customer needs and demands.

Skills

Problem solving

Active listening

Communication skills

Empathy

Team collaboration

Adaptability

Resilience

Education

High School Diploma

Job description

Metacom Careers in Muntinlupa is seeking a Telecommunications Customer Experience Representative to handle on-site customer interactions for telecom products and services. No prior experience required and full-time position for high school graduates.

You will listen to inquiries, resolve issues, maintain product knowledge, document interactions, and collaborate with peers to improve the customer journey. Training and development opportunities are provided, along with health benefits and