Telecom Customer Acceptance Lead

Ericsson AB; Philippines; On-site; PHP 1,400,000 - 2,200,000; Full time

Job summary

Ericsson is seeking a Customer Project Manager – Acceptance in the Philippines to lead and coordinate customer acceptance across telecom delivery projects. You will ensure acceptance criteria are defined, testing completed, defects resolved, and formal sign-off achieved on time.

The role requires strong project-management discipline, exceptional customer-facing communication, and the ability to drive closure with diverse stakeholders. Travel within the Philippines may be required.

Qualifications

• Bachelor’s degree in engineering, information technology, business, project management, or a related discipline.
• 10+ years of experience in project management, customer delivery, service implementation, testing, commissioning, or acceptance management within telecommunications or related tech.
• Proven experience coordinating customer acceptance, UAT, site acceptance testing, solution validation, or operational handover.
• Strong understanding of project lifecycle management, quality processes, risk management, issue tracking, and change control.
• Experience working with cross-functional, multicultural, and geographically distributed teams.
• Excellent written and verbal communication skills in English.
• Willingness to travel within the Philippines when required.

Responsibilities

• Own the end-to-end customer acceptance process from planning to final sign-off and handover.
• Define and maintain acceptance plans, milestones, criteria, test scenarios, and approval workflows.
• Coordinate acceptance testing, readiness reviews, issue resolution, and re-testing.
• Act as primary contact for acceptance matters and manage expectations.
• Track deliverables, dependencies, risks, actions, defects and customer requirements.
• Facilitate governance meetings, test reviews, and escalation forums as needed.
• Collaborate with project managers, solution architects, engineers, and partners.
• Ensure evidence and documentation meet contractual, quality, security, and operational requirements.
• Drive timely closure of issues and obtain formal customer approval or exceptions.
• Support lessons learned and transition to operations or managed services.

Skills

Project management

Customer delivery

UAT coordination

Acceptance management

Stakeholder management

Cross-functional collaboration

English communication

Education

Bachelor’s degree in engineering, information technology, business, project management, or related discipline

Tools

Jira

Reporting dashboards

Document-management platforms

Job description

Ericsson is seeking a Customer Project Manager – Acceptance in the Philippines to lead and coordinate customer acceptance across telecom delivery projects. You will ensure acceptance criteria are defined, testing completed, defects resolved, and formal sign-off achieved on time.

The role requires strong project-management discipline, exceptional customer-facing communication, and the ability to drive closure with diverse stakeholders. Travel within the Philippines may be required.