Customer Project Manger - Acceptance

Ericsson AB; Philippines; On-site; PHP 1,400,000 - 2,200,000; Full time

Job summary

Ericsson is seeking a Customer Project Manager – Acceptance in the Philippines to lead and coordinate customer acceptance across telecom delivery projects. You will ensure acceptance criteria are defined, testing completed, defects resolved, and formal sign-off achieved on time.

The role requires strong project-management discipline, exceptional customer-facing communication, and the ability to drive closure with diverse stakeholders. Travel within the Philippines may be required.

Qualifications

• Bachelor’s degree in engineering, information technology, business, project management, or a related discipline.
• 10+ years of experience in project management, customer delivery, service implementation, testing, commissioning, or acceptance management within telecommunications or related tech.
• Proven experience coordinating customer acceptance, UAT, site acceptance testing, solution validation, or operational handover.
• Strong understanding of project lifecycle management, quality processes, risk management, issue tracking, and change control.
• Experience working with cross-functional, multicultural, and geographically distributed teams.
• Excellent written and verbal communication skills in English.
• Willingness to travel within the Philippines when required.

Responsibilities

• Own the end-to-end customer acceptance process from planning to final sign-off and handover.
• Define and maintain acceptance plans, milestones, criteria, test scenarios, and approval workflows.
• Coordinate acceptance testing, readiness reviews, issue resolution, and re-testing.
• Act as primary contact for acceptance matters and manage expectations.
• Track deliverables, dependencies, risks, actions, defects and customer requirements.
• Facilitate governance meetings, test reviews, and escalation forums as needed.
• Collaborate with project managers, solution architects, engineers, and partners.
• Ensure evidence and documentation meet contractual, quality, security, and operational requirements.
• Drive timely closure of issues and obtain formal customer approval or exceptions.
• Support lessons learned and transition to operations or managed services.

Skills

Project management

Customer delivery

UAT coordination

Acceptance management

Stakeholder management

Cross-functional collaboration

English communication

Education

Bachelor’s degree in engineering, information technology, business, project management, or related discipline

Tools

Jira

Reporting dashboards

Document-management platforms

Job description

Customer Project Manger - Acceptance

Company : Ericsson Job Type : Full Time Philippines

About this oppotunity

We are looking for a Customer Project Manager – Acceptance to lead and coordinate customer acceptance activities across telecom delivery projects. In this role, you will work with customers, project teams, delivery units, and partners to ensure that acceptance criteria are clearly defined, testing is completed, defects are resolved, and project deliverables are formally accepted on time.

The ideal candidate combines strong project-management discipline with customer-facing communication skills, technical understanding, and the ability to drive closure across multiple stakeholders.

Key responsibilities

• Own the end-to-end customer acceptance process, from planning and readiness assessment through final sign-off and handover.
• Define and maintain acceptance plans, milestones, criteria, test scenarios, documentation requirements, and approval workflows.
• Coordinate acceptance testing, site or solution readiness reviews, issue resolution, and re-testing with customers and internal delivery teams.
• Act as the primary point of contact for acceptance-related matters, providing clear status updates and managing expectations.
• Track acceptance deliverables, dependencies, risks, actions, defects, and outstanding customer requirements.
• Facilitate governance meetings, working sessions, test reviews, and escalation forums as needed.
• Collaborate with project managers, solution architects, engineers, service delivery teams, commercial stakeholders, and external partners.
• Ensure acceptance evidence and documentation meet contractual, quality, security, and operational requirements.
• Drive timely closure of open issues and obtain formal customer approval, sign-off, or agreed exception documentation.
• Support lessons learned, process improvements, and transition to operations or managed services.
• Maintain accurate project records and reporting in accordance with Ericsson ways of working and applicable governance standards.

The Skills you bring

Qualifications and experience

• Bachelor’s degree in engineering, information technology, business, project management, or a related discipline.
• 10+ years of experience in project management, customer delivery, service implementation, testing, commissioning, or acceptance management within telecommunications or a related technology environment.
• Proven experience coordinating customer acceptance, UAT, site acceptance testing, solution validation, or operational handover.
• Strong understanding of project lifecycle management, quality processes, risk management, issue tracking, and change control.
• Experience working with cross-functional, multicultural, and geographically distributed teams.
• Strong customer relationship, negotiation, facilitation, and stakeholder-management skills.
• Excellent written and verbal communication skills in English.
• Ability to manage competing priorities, work under deadlines, and operate effectively in a complex delivery environment.
• Willingness to travel within the Philippineswhen required.

Preferred qualifications

• Project-management certification such as PMP, PRINCE2, or equivalent.
• Experience with telecom networks, IT infrastructure, cloud, OSS/BSS, managed services, or systems integration.
• Familiarity with acceptance frameworks, test management tools, Jira, reporting dashboards, and document-management platforms.
• Experience managing contractual acceptance milestones, service-level requirements, or customer audits.
• Knowledge of Agile, hybrid, or waterfall delivery methodologies.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: Philippines (PH) || Taguig Bonifacio Global City

Job details: Customer Project Manager