Telecom Compliance & Sales Support Specialist

Acquire Intelligence; Quezon City; Vor Ort; PHP 480.000 - 720.000; Vollzeit

Benefits dieser Stelle

HMO coverage for you and your family

Epic Yearly Kick-Off Parties withmajor

Value Awards recognition

Internal promotions

Meaningful work with teams

14th Month Pay

Generous referral incentives up to ₱42

900 internal promotions every year

2,700+ leadership training courses

Zusammenfassung

Acquire Intelligence is seeking a Telecommunications Compliance Analyst and Sales Support specialist to help keep the business aligned with Australian regulations while supporting sales and service delivery.

You will interpret legislation from ACMA, TIO and industry codes, maintain CIS, Terms and Conditions, and SOPs, and coordinate onboarding, billing, and customer communications across teams.

Qualifikationen

• Experience in a compliance, regulatory or administrative role within the Australian telecommunications industry or a similarly regulated environment.
• Working knowledge of Australian telecommunications regulations, including familiarity with ACMA requirements, the TIO and Communications Alliance codes.
• Proven ability to develop and document processes, SOPs and customer-facing compliance documents such as CIS, Terms and Conditions and policy documents.

Aufgaben

• Research, monitor and interpret Australian telecommunications legislation, industry codes and regulatory requirements from bodies including ACMA, the TIO and Communications Alliance.
• Review existing business practices to identify compliance gaps and assist with implementing regulatory changes across the organisation.
• Maintain and update telecommunications customer documentation including Terms and Conditions, Critical Information Summaries, Fair Use Policies, Complaint Handling Policies and product-specific terms.
• Develop, document and implement internal Standard Operating Procedures covering areas such as customer onboarding, number porting, service activations, billing, complaints and contract management.
• Prepare and coordinate customer communications relating to pricing changes, product updates, Terms and Conditions changes and regulatory requirements, ensuring notifications are issued within required timeframes.
• Assist with telecommunications service orders across NBN, voice, SIP, Cloud PBX and mobile products, including number porting and follow-ups with carriers and suppliers.
• Support the sales team with product enquiries, quotes, applications and supporting documentation, and coordinate customer onboarding across sales, service and billing teams.
• Maintain accurate records of compliance reviews, document version control, customer notifications and order information within internal systems.
• Assist with billing enquiries, debt collection follow-ups and general customer telecommunications enquiries.
• Identify opportunities to improve workflow efficiency and work with management to ensure new processes are embedded and followed across the business.

Kenntnisse

Regulatory compliance

Documentation

Regulatory interpretation

Stakeholder communication

Process documentation

Attention to detail

Tools

CRM systems

Jobbeschreibung

Acquire Intelligence is seeking a Telecommunications Compliance Analyst and Sales Support specialist to help keep the business aligned with Australian regulations while supporting sales and service delivery.

You will interpret legislation from ACMA, TIO and industry codes, maintain CIS, Terms and Conditions, and SOPs, and coordinate onboarding, billing, and customer communications across teams.