Telecom Call Center Specialist - Customer Care

Recruitify_HR; Cagayan Valley; On-site; PHP 223,200 - 312,480; Full time

Job summary

A leading telecommunications firm is looking to hire a proactive customer service representative in Cagayan Valley, Philippines. You will handle inquiries, resolve issues related to network and billing, assist customers with SIM activations, and promote telecom products and offers. Ideal candidates should possess good communication and computer skills, and prior experience in a call center or telecom environment is a plus. This is an onsite role with an emphasis on maintaining accurate customer records.

Qualifications

• Good communication and computer skills.
• Ability to work onsite.
• Call center or telecom experience is a plus.

Responsibilities

• Handle inbound/outbound calls.
• Resolve issues related to network, data, airtime, and billing.
• Assist with SIM activation and service upgrades.
• Promote telecom products and offers.
• Maintain accurate customer records.

Skills

Good communication

Computer skills

Team Player

Problem Solving

Interpersonal Skills

Education

High School Diploma or higher

Job description

A leading telecommunications firm is looking to hire a proactive customer service representative in Cagayan Valley, Philippines. You will handle inquiries, resolve issues related to network and billing, assist customers with SIM activations, and promote telecom products and offers. Ideal candidates should possess good communication and computer skills, and prior experience in a call center or telecom environment is a plus. This is an onsite role with an emphasis on maintaining accurate customer records.