Telecom BSS Analyst

BCS Information Technology Corp.; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

BCS Information Technology Corp. is seeking a full-time Telecom BSS Transformation IT professional responsible for transforming BSS platforms to enhance customer journeys, billing, charging, CRM, and order management across consumer and enterprise segments.

The role involves analyzing requirements, configuring BSS systems, coordinating with network/IT teams, troubleshooting incidents, and driving process improvements with stakeholders to ensure secure, compliant operations and continuous

Qualifications

• Bachelor's degree or equivalent experience in CS/IT/Engineering.
• Experience in telecom IT or BSS environments (billing, CRM, order management).
• Strong IT foundation and network administration skills.
• Ability to troubleshoot complex system and performance issues.
• Knowledge of network security and data protection.
• Experience with B2C and B2B telecom processes.
• Familiarity with APIs, integrations, and middleware.
• Excellent communication and collaboration skills.

Responsibilities

• Analyze business and technical requirements for BSS.
• Configure and maintain BSS platforms.
• Coordinate with network and IT teams to support BSS solutions.
• Troubleshoot incidents to ensure service continuity.
• Define process improvements with stakeholders.
• Support rollout of new products and offers.
• Ensure security/regulatory compliance.
• Document systems, processes and changes.
• Participate in testing, deployment and monitoring.
• Contribute to continuous optimization of telecom IT and BSS capabilities.

Skills

IT foundation

Telecom IT / BSS

Billing familiarity

CRM familiarity

Order management

Network Administration

Troubleshooting

Network security

Customer service

B2C/B2B processes

APIs & Integrations

Testing & deployment

Communication & collaboration

Education

Bachelor’s degree in CS/IT/Engineering or related field

Tools

APIs & Integrations

Job description

Role Description

This full-time Telecom BSS Transformation (IT) role focuses on B2C and B2B operations. The role involves supporting and transforming Business Support Systems (BSS) to improve customer journeys, billing, charging, customer relationship management, and order management across consumer and enterprise segments. Day-to-day responsibilities include analyzing business and technical requirements, configuring and maintaining BSS platforms, coordinating with network and IT teams, and troubleshooting incidents to ensure service continuity. The role also requires collaborating with stakeholders to define process improvements, supporting rollout of new products and offers, ensuring compliance with security and regulatory standards, and documenting systems, processes, and changes. The individual will participate in testing and deployment activities, monitor system performance, and contribute to continuous optimization of telecom IT and BSS capabilities.

Qualifications

• Strong foundation in Information Technology with experience in telecom IT or BSS environments, including exposure to billing, CRM, and order management systems.

• Network Administration skills with the ability to work closely with network and infrastructure teams to support integrated BSS solutions.

• Troubleshooting and problem-solving skills to diagnose and resolve complex system, integration, and performance issues.

• Knowledge of Network Security principles and practices to support secure configuration, data protection, and compliance in telecom systems.

• Customer Service orientation with the ability to understand stakeholder needs and translate them into effective technical and process solutions.

• Experience with B2C and B2B telecom processes, such as provisioning, billing, charging, and customer lifecycle management, is highly advantageous.

• Familiarity with APIs, integrations, and middleware tools used in telecom BSS ecosystems; experience with testing and deployment methodologies.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.

• Strong communication and collaboration skills, with the ability to work effectively