Tele Sales Operations Manager

Cepat Kredit Financing Inc.; Metro Manila; On-site; PHP 400,000 - 800,000; Full time

Job summary

Cepat Kredit Financing Inc. is seeking a results-driven Tele Sales Manager in the Philippines to lead acquisition, renewal, and revenue initiatives.

You will oversee tele-sales operations, coach teams, set targets, and collaborate with Marketing, Operations, Finance, IT and other departments to optimize performance and ensure data-driven decision making. Strong leadership, analytical skills, and CRM proficiency are essential to drive customer retention, ensure compliance with data privacy, and

Qualifications

• Bachelor's degree in a related field; business, marketing or management preferred.
• 3–5 years of tele-sales, sales ops, customer acquisition, retention, or related functions.
• Supervisory or managerial experience handling tele-sales or retention teams.

Responsibilities

• Develop and implement tele-sales strategies to hit acquisition, renewal, and revenue targets.
• Manage daily tele-sales operations, lead handling, outbound calls, and renewals.
• Lead, coach, and motivate Tele Sales and Tele Retention Teams.
• Coordinate with Marketing, Operations, Finance, IT and others to support sales initiatives.
• Prepare and analyze sales reports and performance insights.
• Ensure compliance with policies and data privacy requirements.

Skills

Leadership

Coaching

Negotiation

Analytical skills

CRM proficiency

Communication

Microsoft Office

Education

Bachelor's degree in Business Administration, Marketing, Communications, Management, or related field

Tools

CRM systems

Telephony platforms

Sales monitoring tools

MS Office

Job description

Key Responsibilities

• Develop and implement tele-sales strategies to achieve acquisition, renewal, retention, and revenue targets.
• Manage daily tele-sales operations, including lead handling, outbound calls, client follow-ups, and renewal activities.
• Oversee Institutional Loan Consultant accounts and ensure proper coordination, lead conversion, and account monitoring.
• Set team targets, productivity standards, and performance expectations.
• Monitor key metrics such as call productivity, conversion rates, renewal performance, retention, and revenue contribution.
• Lead, coach, and motivate Tele Sales and Tele Retention Teams to achieve performance goals.
• Conduct coaching sessions, team meetings, and performance reviews to improve team effectiveness.
• Coordinate with Marketing, Operations, Finance, IT, and other departments to support sales initiatives and process improvements.
• Prepare and analyze sales reports, renewal updates, productivity reports, and performance insights.
• Ensure compliance with company policies, customer handling standards, data privacy requirements, and reporting guidelines.
• Address escalated client concerns, operational issues, and performance challenges.
• Recommend strategies to improve sales conversion, customer retention, and tele-sales efficiency.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communication, Management, or related field.
• With 3-5 years of experience in tele-sales, sales operations, customer acquisition, account management, retention, or related functions.
• With supervisory or managerial experience handling tele-sales, retention, or customer-facing teams.
• Experience in managing institutional accounts, sales partners, or referral channels is an advantage.
• Strong knowledge of tele-sales strategies, lead management, customer retention, and renewal processes.
• Excellent leadership, coaching, communication, negotiation, and analytical skills.
• Ability to manage sales targets, team performance, reports, and multiple priorities.
• Proficient in Microsoft Office, CRM systems, telephony platforms, and sales monitoring tools.
• Results-oriented, organized, proactive, and committed to maintaining professionalism, confidentiality, and accountability.

Core Competencies

• Tele-Sales Operations Management
• Lead Generation and Conversion
• Account Retention and Renewal Management
• Institutional Partner Relationship Management
• Sales Strategy and Execution
• Team Leadership and Coaching
• Performance Monitoring and Analysis
• Customer Relationship Management
• Reporting and Data Analysis
• Cross-Functional Coordination
• Problem Solving and Decision Making
• Compliance and Data Privacy Awareness