Client Care Representative - Group Benefits

Sun Life Financial; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Supportive work environment

Career growth opportunities

Competitive salary

Job summary

A leading financial services provider seeks a Client Care Representative in Taguig City. The successful candidate will provide exceptional customer service, handle calls, and manage concurrent chat sessions. Applicants should have a minimum of 1 year of inbound call center experience, ideally in healthcare or insurance, and demonstrate strong communication skills. Join this inclusive team and thrive in a supportive environment while making a significant impact on clients' financial security.

Qualifications

• Minimum 1 year call center experience (inbound).
• Previous BPO work experience in Healthcare/Insurance preferred.
• Ability to handle 3 concurrent chats.

Responsibilities

• Receive calls regarding customer inquiries.
• Track and resolve customer requests.
• Provide superior customer service.

Skills

Fluency in English

Customer Centric approach

Good listening skills

Problem solving ability

Ability to multitask

Team player

Tools

Windows proficiency

Keyboarding skills

Job description

Client Care Representative - Group Benefits page is loaded## Client Care Representative - Group Benefitslocations: Taguig City, National Capital Region (Manila)time type: Full timeposted on: Posted Todayjob requisition id: JR00119362You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.**Job Description:**As a Client Care Representative you will: o Receive telephone calls regarding inquiries from our customers o Get on 3 concurrent chat sessions with customers o Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives o Use on-line systems to gather information required and resolve issues o Track, monitor and resolve customer requests o Provide superior customer service by being proactive in meeting customer needs o Commitment to a scheduled environment o Available to work overtime during the peak periods o Flexibility to work during standard hours of operation…. working night shifts o Contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needso Minimum call center experience is of 1 year (inbound) o Previous related BPO work experience must be in Healthcare/ Insurance (Preferred) o Fluency in English speaking and writing o Ability to handle 3 concurrent chats with customers o Very good written communication skills o Ability to effectively promote Sun Life products and services o Have a Customer Centric approach o Ability to discover, analyze and solve problems o Ability to demonstrate empathy, self-awareness and emotional control o Good listening skills o Ability to approach situations with a positive attitude o Ability to value open and honest feedback o Ability to be a strong team player o Ability to translate frequent results coaching into continuous improvement o Ability to multitask proficiently in a fast paced, performance driven environment o Ability to deliver superior customer service skills that consistently demonstrate professionalism o Ability to adapt quickly and comfortably to change o Ability to handle stress in a high pressure environment o Attention to detail with strong documentation and follow up skill o Strong and effective verbal and written communication skills o Proficient Windows knowledge o Proficient keyboarding skills**Job Category:**Call Centre**Posting End Date:****Shine together**At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.**Make life brighter**We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.**Shape the future**With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.Join a top employer for a brighter future. Visit