Telco Trainer - Shape Tomorrow's Frontline Stars (Onsite)

FPS Innovation Labs; Davao City; On-site; PHP 240,000 - 420,000; Full time

Job summary

FPS Innovation Labs in Davao, Philippines, is seeking an experienced Trainer for Telco campaigns. This onsite role focuses on delivering comprehensive training to customer service and sales teams and building foundational skills across cohorts.

You will run coaching sessions, develop learning content, and partner with Recruitment and Operations to report outcomes. The ideal candidate has 2–4 years in BPO training, strong communication, and a passion for helping people reach their potential.

Qualifications

• 2–4 years of experience as a Trainer in a BPO setup.
• Experience training new agent hires for Telco campaigns is highly preferred.
• Proven working experience in employee development or related areas.
• People-oriented and a team player.
• Adequate knowledge of learning management software and web delivery tools.
• Strong verbal and written communication skills and an excellent active listener.
• Ability to handle sensitive matters and apply problem-solving skills to resolve issues.
• Propensity to seek out, accept, and integrate feedback professionally.
• Self-motivated, quick/continuous learner with a passion for helping people realize their full potential.
• Amenable to work onsite

Responsibilities

• Handle FST and PST, including nesting classes.
• Conduct coaching sessions with agents to evaluate skills and behavior gaps.
• Collaborate with Recruitment, People and Culture, and Operations to manage new hire classes.
• Submit reports at the end of classes and endorse agents from each training phase.
• Record observations for each trainee in class for recommendations and endorsements.
• Deliver training related to customer service, sales, and process knowledge.
• Partner with clients in conducting TNA and developing learning content.
• Evaluate training results and identify opportunities.
• Provide operational support by resolving learning gaps affecting performance.
• Work on end-to-end projects from concept to implementation.

Skills

Trainer experience

Customer service

Communication skills

Problem solving

Team player

Self-motivated

Tools

LMS

Web delivery tools

Job description

FPS Innovation Labs in Davao, Philippines, is seeking an experienced Trainer for Telco campaigns. This onsite role focuses on delivering comprehensive training to customer service and sales teams and building foundational skills across cohorts.

You will run coaching sessions, develop learning content, and partner with Recruitment and Operations to report outcomes. The ideal candidate has 2–4 years in BPO training, strong communication, and a passion for helping people reach their potential.