Telco Compliance Analyst | Quality & Risk Assurance

TP Systems; Philippines; In loco; PHP 360.000 - 600.000; Tempo pieno

Descrizione del lavoro

TP Systems is seeking a Compliance Analyst/Specialist to support the design, execution, and continual improvement of the organization’s compliance program. The role involves reviews, documentation, risk analysis, tracking actions, and ensuring adherence to laws, client requirements, and internal policies.

You will collaborate with Operations, QA, Training, HR, InfoSec, Legal, and Client Services to identify gaps and promote consistent control adherence across the business.

Competenze

• Bachelor's degree and 1–2 years of experience in compliance, risk management, internal audit, quality assurance, data privacy, information security, or related function.
• Experience in a BPO, contact center, shared-services, financial-services, healthcare, telecommunications, or technology environment is preferred.
• Working knowledge of data privacy, information security, consumer protection, and client contractual requirements.

Mansioni

• Conduct compliance monitoring, control testing, process reviews, and internal audits.
• Review customer interactions, transactions, records, and practices for adherence to policies and regulatory requirements.
• Document compliance findings, assess severity, and prepare monitoring and audit reports.
• Maintain compliance trackers, risk registers, issue logs, and supporting documentation.
• Monitor corrective and preventive action plans and follow up until closure.
• Assist in investigating policy violations, data privacy incidents, control failures, and other compliance concerns.
• Perform root-cause analysis and recommend corrective actions.
• Monitor regulatory changes and client requirements affecting operations.
• Support compliance with data privacy, information security, and industry requirements.
• Review client procedures, contractual controls, SLAs, and scripts for compliance.
• Coordinate with QA to include compliance requirements in monitoring forms.
• Assist in developing and delivering compliance, privacy, and client-specific training.
• Support audits by gathering evidence and maintaining audit-ready records.
• Prepare compliance dashboards, trend analyses, and management reports.
• Escalate significant risks and overdue actions to the Compliance Manager.
• Handle confidential information appropriately.

Conoscenze

Compliance monitoring

Audit documentation

Data analysis

Report preparation

Incident investigation

Data privacy awareness

Written and verbal communication

Deadline management

Risk identification

Formazione

Bachelor's degree in Business Administration, Legal Management, Accounting, Finance, Risk Management, Information Security, or a related field

Strumenti

Microsoft Excel

PowerPoint

Word

Reporting tools

Descrizione del lavoro

TP Systems is seeking a Compliance Analyst/Specialist to support the design, execution, and continual improvement of the organization’s compliance program. The role involves reviews, documentation, risk analysis, tracking actions, and ensuring adherence to laws, client requirements, and internal policies.

You will collaborate with Operations, QA, Training, HR, InfoSec, Legal, and Client Services to identify gaps and promote consistent control adherence across the business.