Fraud & Compliance Program Lead

TP; Davao City; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

TP is seeking a Compliance Manager to lead and enhance the organization's compliance program across operations. You will identify risks, implement controls, conduct audits, and promote a culture of accountability.

As part of the role, you will collaborate with Legal, Information Security, HR, and Quality Assurance to ensure regulatory and contractual obligations are met, while guiding training and due diligence across vendors and audits.

Qualifications

• Bachelor's degree required in a related field.
• Minimum of two years of compliance, risk management, internal audit, data privacy, information security, or quality assurance experience.
• At least two years of supervisory or managerial experience.
• Experience in a BPO, contact center, shared-services, telecommunications, or technology environment preferred.
• Working knowledge of applicable compliance, SRA frameworks, and client-specific regulatory requirements.
• Relevant certifications in compliance, privacy, risk, audit, or information security are an advantage.

Responsibilities

• Develop, implement, and regularly review compliance policies, procedures, controls, and monitoring programs.
• Monitor changes in laws, regulations, client requirements, and industry standards affecting operations.
• Conduct compliance risk assessments, internal audits, control testing, and operational reviews.
• Maintain the compliance risk register and monitor mitigation and corrective-action plans.
• Ensure compliance with data privacy, information security, consumer protection, employment, and industry-specific requirements.
• Review client contracts and SLAs to identify compliance obligations.
• Investigate suspected policy violations, control failures, privacy incidents, misconduct, and other concerns.
• Perform root-cause analysis and recommend corrective actions.
• Track audit findings and verify closure of actions.
• Partner with QA and Training to incorporate compliance into monitoring, onboarding, and refresher programs.
• Develop and deliver mandatory training on compliance, ethics, data privacy, and client requirements.
• Support client, regulatory, certification, and third-party audits with audit-ready docs.
• Conduct due diligence and monitoring for vendors and service providers.
• Prepare compliance reports and dashboards for senior management and governance teams.
• Escalate significant risks and incidents to stakeholders.

Skills

Compliance and risk management

Internal auditing and control testing

Data privacy and information security

Incident investigation and root-cause

Policy development and implementation

Stakeholder and client management

Clear written and verbal communication

Integrity and professional judgment

Managing sensitive information and pri

Education

Bachelor's degree in Business Administration, Legal Management, Accounting, Finance, Risk Management, Information Security, or related field

Job description

TP is seeking a Compliance Manager to lead and enhance the organization's compliance program across operations. You will identify risks, implement controls, conduct audits, and promote a culture of accountability.

As part of the role, you will collaborate with Legal, Information Security, HR, and Quality Assurance to ensure regulatory and contractual obligations are met, while guiding training and due diligence across vendors and audits.