Telco Campaign Ops Leader - Revenue & Growth

Concentrix Philippines; Muntinlupa; On-site; PHP 1,000,000 - 1,900,000; Full time

Benefits offered by this job

Relocation Allowance

Sign-on Bonus

Job summary

Concentrix Philippines is seeking a Senior Operations Manager to lead revenue growth and profitability across assigned programs in a multitiered contact center environment. You will oversee staff development, performance management, and adherence to contractual SLAs while driving operational excellence.

Ideal candidates will have 1–3 years in a senior ops role, with 2+ years managing telecom or sales campaigns, and will benefit from relocation support and a sign-on bonus.

Qualifications

• Senior experience in operations leadership and revenue/profitability management.
• Experience handling large-scale telecom or sales campaigns (2+ years).
• Relocation assistance and sign-on bonuses are offered by the employer.

Responsibilities

• Maintain and grow program revenue and profitability, including margins, billing, seat utilization and retention.
• Provide leadership for staff development, performance management and adherence to company policies.
• Monitor and improve client SLAs and ensure contract compliance across programs.

Skills

Senior Operations Manager

Telecommunication campaigns

Job description

Concentrix Philippines is seeking a Senior Operations Manager to lead revenue growth and profitability across assigned programs in a multitiered contact center environment. You will oversee staff development, performance management, and adherence to contractual SLAs while driving operational excellence.

Ideal candidates will have 1–3 years in a senior ops role, with 2+ years managing telecom or sales campaigns, and will benefit from relocation support and a sign-on bonus.