Specialist IT Support

VXI Global Solutions; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

VXI GLOBAL HOLDINGS BV (PHILIPPINES) is seeking an IT Support Specialist to provide hands-on technical support for hardware, software, and network issues, ensuring minimal downtime and productive end-user experiences.

The role requires 2–3 years of relevant experience, strong Windows and Office skills, and familiarity with Active Directory and basic networking concepts. You will work in a fast-paced environment and may participate in user training and policy compliance.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2–3 years in an IT support role, preferably in a BPO or call center.
• Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office applications.
• Familiarity with TCP/IP, DNS, DHCP, and basic troubleshooting.
• Experience with Active Directory user and group management.
• Proven ability to troubleshoot hardware issues (desktops, laptops, printers).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills; able to explain technical concepts to non-technical users.
• Customer-service oriented with a patient and professional demeanor.

Responsibilities

• Provide first and second-level technical support for internal users via phone, email, and in-person.
• Install, configure, and maintain hardware, operating systems, and applications.
• Diagnose and resolve network connectivity issues including LAN, WLAN, and VPN.
• Manage user accounts and permissions in Active Directory and other systems.
• Perform regular system maintenance, updates, and backups to ensure data integrity and security.
• Document IT support requests, resolutions, and procedures in a ticketing system.
• Escalate complex issues to senior IT staff or vendors when necessary.
• Assist in deployment of new hardware and software.
• Conduct basic IT training for end-users as needed.
• Adhere to IT policies, procedures, and security best practices.

Skills

Windows OS

Networking concepts

Active Directory

Troubleshooting

Communication skills

Customer service

Problem solving

Documentation

Teamwork

Education

Bachelor's degree in IT/CS

Tools

Ticketing system

Microsoft Office Suite

Job description

Job Description:

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Summary**

The IT Support Specialist provides technical assistance and support to VXI GLOBAL HOLDINGS BV (PHILIPPINES) employees for hardware, software, and network-related issues, ensuring minimal downtime and optimal system performance.

Job Responsibilities**

• Provide first and second-level technical support for internal users via phone, email, and in-person, troubleshooting a wide range of IT problems.
• Install, configure, and maintain computer hardware, operating systems, and applications (e.g., desktops, laptops, printers, peripherals, Microsoft Office suite).
• Diagnose and resolve network connectivity issues, including LAN, WLAN, and VPN.
• Manage user accounts and permissions in Active Directory and other relevant systems.
• Perform regular system maintenance, updates, and backups to ensure data integrity and security.
• Document IT support requests, resolutions, and procedures in a ticketing system.
• Escalate complex issues to senior IT staff or relevant vendors when necessary.
• Assist in the deployment of new hardware and software.
• Conduct basic IT training for end-users as needed.
• Adhere to IT policies, procedures, and security best practices.

Job Qualifications**

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2-3 years of experience in an IT support role, preferably in a BPO or call center environment.
• Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) and basic troubleshooting.
• Experience with Active Directory user and group management.
• Proven ability to troubleshoot hardware issues (desktops, laptops, printers).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Customer-service oriented with a patient and professional demeanor.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!