Technology Managed Services Director (AC Manila)

PwC Acceleration Center Manila; Taguig; On-site; PHP 4,000,000 - 6,000,000; Full time

Job summary

PwC Acceleration Center Manila seeks a Technology Managed Services Director to lead the strategic direction and oversee the delivery of outsourced solutions within our Managed Services practice.

You will guide transitions and run delivery teams, programs, and performance while continuously improving processes, tools, and services to heighten client value and operational efficiency.

Qualifications

• Bachelor's degree required.
• 14 to 20 years of experience.
• Oral and written proficiency in English required.

Responsibilities

• Leading the strategic direction and execution of managed services to enhance client satisfaction and operational efficiency.
• Overseeing the transition and management of service delivery teams, confirming alignment with client objectives and performance metrics.
• Driving business growth through the identification and conversion of market opportunities into successful client engagements.
• Managing budgetary and resource allocation to optimize service delivery and operational performance.
• Implementing continuous process improvement initiatives to streamline operations and reduce costs.
• Developing and maintaining executive-level client relationships to foster trust and collaboration.
• Promoting technological advancements and automation solutions to enhance service delivery and client outcomes.
• Mentoring and guiding team members to cultivate leadership potential and drive professional development.
• Collaborating with cross-functional teams to innovate and implement business transformation strategies.
• Confirming compliance with professional and technical standards, upholding the firm's reputation for quality and integrity.

Job description

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Technology Managed Services Director, you will lead the strategic direction and oversee the delivery of outsourced solutions within our Managed Services practice. Your role involves managing key processes and functions to help organizations streamline operations, reduce costs, and enhance efficiency. You will focus on transitioning and running services, managing delivery teams, programs, and performance, while continuously improving and optimizing managed services processes, tools, and services.

As a Director, you will set the tone and inspire others to follow, driving business growth and shaping client engagements. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are foundational to our success. You will cultivate potential in others and actively collaborate across the PwC Network, leveraging our collective strength to maximize client satisfaction.

In this role at PwC Acceleration Center Manila, you will lead in line with our values and brand, develop new ideas and solutions, and drive thought leadership. You will promote technological advances, creating an environment where people and technology thrive together, and identify market gaps to convert opportunities into success for the firm.

Responsibilities

• Leading the strategic direction and execution of managed services to enhance client satisfaction and operational efficiency
• Overseeing the transition and management of service delivery teams, confirming alignment with client objectives and performance metrics
• Driving business growth through the identification and conversion of market opportunities into successful client engagements
• Managing budgetary and resource allocation to optimize service delivery and operational performance
• Implementing continuous process improvement initiatives to streamline operations and reduce costs
• Developing and maintaining executive‑level client relationships to foster trust and collaboration
• Promoting technological advancements and automation solutions to enhance service delivery and client outcomes
• Mentoring and guiding team members to cultivate leadership potential and drive professional development
• Collaborating with cross‑functional teams to innovate and implement business transformation strategies
• Confirming compliance with professional and technical standards, upholding the firm's reputation for quality and integrity

What You Must Have

• At least a Bachelor's degree
• At least 14 to 20 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Demonstrating analytical thinking and automation framework design
• Utilizing business process automation and improvement strategies
• Excelling in budgetary management and operational performance management
• Leading business transformation and digital transformation initiatives
• Cultivating creativity and innovation in managed services
• Promoting strategic mindset and systemic thinking in operations
• Mentoring teams in project delivery and stakeholder engagement