Technology Continuity and Resilience Manager

Willis Towers Watson; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Willis Towers Watson is seeking a Technology Resilience & Disaster Recovery Coordinator in Manila to design, implement, and assure resilient technology solutions. The role emphasizes recovering critical systems across cloud and on‑prem environments and coordinating resilience activities.

This mid‑level position focuses on testing, risk assessments, and embedding resilience standards while working with IT and business stakeholders to ensure continuity and regulatory compliance across the

Qualifications

• 3+ years of experience in disaster recovery or technology resilience roles.
• Experience designing, organising, leading and reporting on disaster recovery tests.
• Strong project management skills, especially in relation to planning and executing technical disaster recovery exercises.
• Experience implementing and monitoring frameworks and controls to support technology resilience.
• Experience engaging stakeholders and collaborating with teams to ensure full commitment to technology resilience initiatives.
• Strong knowledge of IT infrastructure, applications and cloud computing.
• Understand system interdependencies and behaviour during recovery scenarios.
• Strong analytical and problem-solving abilities.
• Familiarity with ISO 22301, ITIL, NIST, etc.
• Excellent verbal and written communication skills.
• Ability to build strong professional relationships at all levels of the organisation

Responsibilities

• Provide subject matter expertise on infrastructure resilience and recovery methodologies, considering resiliency best practice and industry standards.
• Contribute to the development and execution of the organisation’s technology resilience strategy and roadmap, ensuring alignment with overarching resilience objectives.
• Support business and IT stakeholders in incorporating resilience considerations into both existing and new technology solutions.
• Ensure all required resiliency control standards are embedded and adhered to across design, testing and reporting activities.
• Perform resilience assessments of Core Services and Business Applications across cloud and on-premises environments.
• Evaluate that technologies have appropriate recovery solutions in place and that RTOs and RPOs can be achieved through disaster recovery testing.
• Contribute to the development and maintenance of technology resilience plans to ensure IT infrastructure availability during disruptions or disasters.
• Support the design and implementation of disaster recovery procedures for critical IT systems and applications.
• Assist with regular risk assessments to identify potential threats to IT infrastructure and help develop mitigation plans.
• Participate in regular testing of IT resilience plans to ensure their effectiveness, accuracy, and compliance with regulatory/contractual requirements.
• Track resilience metrics and compliance across the organization, and prepare regular reports for management, stakeholders and auditors.
• Collaborate with teams across the organization to promote a culture of resilience and encourage adoption of resilience best practices.
• Collaborate with Operational Resilience, Business Continuity, Incident Management and Crisis Management teams to build an integrated, proactive and resilient organization.
• Ensure compliance with relevant industry standards and regulations such as ISO 22301, ISO 27001, GDPR, UK Op Res, DORA etc.

Skills

Disaster recovery

Technology resilience

Project management

Stakeholder engagement

IT infrastructure

Cloud & on-prem

Testing procedures

Risk assessments

Industry standards familiarity

Job description

Description

The Technology Resilience & Disaster Recovery Coordinator plays a key role in supporting the design, implementation, and ongoing assurance of initiatives that strengthen the organisation’s technology resilience. This mid-level position is focused on ensuring that critical systems, applications, and infrastructure are robust, capable of withstanding disruption, and able to recover effectively across a range of recovery scenarios.

The Role

• Provide subject matter expertise on infrastructure resilience and recovery methodologies, considering resiliency best practice and industry standards.


• Contribute to the development and execution of the organisation’s technology resilience strategy and roadmap, ensuring alignment with overarching resilience objectives.


• Support business and IT stakeholders in incorporating resilience considerations into both existing and new technology solutions.


• Ensure all required resiliency control standards are embedded and adhered to across design, testing and reporting activities.


• Perform resilience assessments of Core Services and Business Applications across cloud and on-premises environments.


• Evaluate that technologies have appropriate recovery solutions in place and that Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) can successfully be achieved through disaster recovery testing.


• Contribute to the development and maintenance of technology resilience plans to ensure the availability of IT infrastructure and applications during disruptions or disasters.


• Support the design and implementation of disaster recovery procedures for critical IT systems and applications.


• Assist with regular risk assessments to identify potential threats to IT infrastructure and help develop mitigation plans.


• Participate in regular testing of IT resilience plans to ensure their effectiveness, accuracy, and compliance with regulatory and/or contractual requirements.


• Track resilience metrics and compliance across the organization, and prepare regular reports for management, stakeholders and auditors.


• Collaborate with teams across the organization to promote a culture of resilience and encourage adoption of resilience best practices.


• Collaborate with Operational Resilience, Business Continuity, Incident Management and Crisis Management teams to build an integrated, proactive and resilient organization.


• Ensure compliance with relevant industry standards and regulations and, such as ISO 22301, ISO 27001, and GDPR, UK Op Res, DORA etc.

Qualifications

The Requirements

• 3+ years of experience in disaster recovery or technology resilience roles.


• Experience of designing, organising, leading and reporting on disaster recovery tests.


• Strong project management skills, especially in relation to planning and executing technical disaster recovery exercises.


• Experience in implementing and monitoring frameworks and controls to support technology resilience.


• Experience in engaging stakeholders and collaborating with teams to ensure full commitment to technology resilience initiatives.


• Strong knowledge of IT infrastructure, applications and cloud computing.


• Understand system interdependencies and behaviour during recovery scenarios.


• Strong analytical and problem-solving abilities.


• Familiarity with industry standards and frameworks e.g. ISO 22301, ITIL, NIST etc.


• Excellent verbal and written communication skills.


• Ability to build strong professional relationships at all levels of the organisation

WTW is an Equal Opportunity Employer