IT Service Continuity Management

Tata Consultancy Services Limited; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Tata Consultancy Services Limited in Taguig is seeking a seasoned professional to lead IT Service Continuity and Disaster Recovery. You will design and sustain DR/BC frameworks, coordinate failover exercises, and ensure recovery readiness across data centers, cloud, and networks.

The role requires hands-on experience with DR automation tools and enterprise databases. You will collaborate with Infrastructure, Security, and Business Units to enforce recovery objectives, document processes, and

Qualifications

• Strong experience in Disaster Recovery and Business Continuity Management.
• Hands-on with AWS and/or Azure Cloud, Oracle databases, and core infra tech.
• Experience with DR automation tools such as Ansible, Terraform, and scripting platforms.

Responsibilities

• Develop, maintain, and enhance DR/BC frameworks, runbooks, and procedures.
• Plan and execute DR failover/failback exercises for critical apps.
• Coordinate DR testing lifecycle and validation activities with stakeholders.
• Review and optimize recovery procedures; validate RTO/RPO against business needs.
• Prepare management reports, risk assessments, and continuity metrics.

Skills

Disaster Recovery

Business Continuity

DR automation

Tools

Ansible

Terraform

Scripting

AWS/Azure

Job description

IT Service Continuity & Disaster Recovery

• Develop, maintain, and enhance Disaster Recovery and Business Continuity frameworks, procedures, and recovery runbooks.
• Plan, coordinate, and execute DR failover/failback exercises for mission-critical and business-critical applications.
• Ensure recovery readiness across data centers, cloud platforms, databases, network, and security infrastructure.
• Manage end-to-end DR testing lifecycle, including planning, execution, reporting, issue tracking, and closure.
• Coordinate annual DR exercise calendars and recovery validation activities.

Technical Recovery Management

• Support DR planning and recovery activities for:
• Oracle and other enterprise databases
• Network & Security Infrastructure
• Enterprise Applications and Middleware
• Review and optimize technical recovery procedures and operational documentation.
• Validate recovery objectives (RTO/RPO) and ensure compliance with business requirements.

Automation & Process Improvement

• Drive DR automation initiatives using tools such as:
• Ansible
• Terraform
• Scripting and command-line automation
• Identify opportunities for process optimization and operational efficiency.
• Apply Lean Six Sigma or similar methodologies to improve DR execution and governance processes.
• Coordinate with Risk Management, Internal Audit, Compliance, and Business Units for regulatory DR exercises.
• Ensure adherence to enterprise ITSCM policies, banking regulations, and audit requirements.
• Prepare management reports, audit evidence, risk assessments, and continuity metrics.

Stakeholder Management

• Collaborate with Infrastructure, Database, Network, Security, Application Support, and Business Teams.
• Facilitate technical and executive-level communications during DR planning and recovery exercises.
• Act as the primary coordinator during continuity and disaster recovery events.

Required Skills & Qualifications

Technical Skills

• Strong experience in Disaster Recovery and Business Continuity Management.
• Hands-on experience with:
• AWS and/or Azure Cloud
• Oracle Databases
• Server, Storage, Network, and Security technologies
• Knowledge of failover/failback architectures and recovery strategies.
• Experience with DR automation tools (Ansible, Terraform, scripting platforms).