Disaster Recovery Specialist-Alabang

iQor; Muntinlupa; On-site; PHP 1,000,000 - 1,600,000; Full time

Job summary

iQor is seeking a detail-oriented Disaster Recovery Specialist to lead and support DR planning, testing, automation, governance, and reporting. The role strengthens resilience, validates recovery, and reduces manual work during DR and cyber incidents across infrastructure, apps, risk, and security teams.

The specialist will coordinate with cross-functional teams and drive standardized DR processes, with after-hours support for incidents and outages as needed.

Qualifications

• 4+ years of experience in disaster recovery, business continuity, operational resilience, or IT operations.
• Experience planning or leading DR tests and coordinating cross-functional participation.
• Working knowledge of DR lifecycle activities (risk identification, plan development, recovery validation, issue management) and core concepts (RTO, RPO, recovery tiers, sequencing).
• Experience with cloud-based DR solutions and knowledge of Microsoft Azure recovery concepts.
• Exposure to cybersecurity, cyber recovery planning, and isolated recovery environments.
• Experience with ServiceNow (CMDB, incident, change records) and DR orchestration/automation platforms.
• Excellent written and verbal communication skills, high attention to detail, and ability to operate during time-sensitive recovery events.

Responsibilities

• Testing and Execution: Lead and coordinate enterprise disaster recovery tests and maintain the DR calendar.
• Validation and Compliance: Validate DR plans, CMDB accuracy, and escalation paths.
• Automation and Workflow: Standardize and automate DR workflows; partner with automation engineers.
• Cyber Recovery and Resilience: Support ransomware and cyber recovery planning with Cybersecurity teams.
• Reporting and Analysis: Monitor recovery status and develop DR dashboards; report risks.
• Incident Response: Provide after-hours coverage during real incidents and outages.

Skills

Disaster Recovery

Business Continuity

Cloud DR

Azure Recovery

ServiceNow

Automation

Testing

Incident Response

Risk Management

Reporting

Tools

Continuity Patrol

Ansible Automation Platform

Azure Site Recovery

CMDB

Power BI

Job description

We are seeking a detail-oriented and technically proficient Disaster Recovery Specialist to lead and support disaster recovery planning, testing, automation, governance, and reporting. This role is designed to strengthen organizational resilience, validate recovery capabilities, support compliance objectives, and reduce manual dependencies during disaster recovery and cyber incident responses. The specialist will serve as the connection point for technical and process requirements across infrastructure, application, business, risk, security, and third-party teams.

Key Responsibilities

• Testing and Execution: Lead and coordinate enterprise disaster recovery tests, including Level I CMDB reviews, Level II walkthroughs, and Level III functional testing. Develop integrated test plans, maintain the enterprise DR calendar, and facilitate test-planning workshops, tabletop exercises, and command-center activities.
• Validation and Compliance: Validate DR plans for completeness, including application dependencies, recovery sequencing, RTOs, RPOs, tier classifications, and escalation paths. Ensure CMDB accuracy by reconciling applications, configuration items, and DR relationships.
• Automation and Workflow: Drive the standardization and automation of DR workflows, recovery sequencing, and evidence capture to reduce execution risk. Partner with automation engineers to translate DR processes into automation requirements. Support DR orchestration platforms such as Continuity Patrol, Ansible Automation Platform, and Azure Site Recovery.
• Cyber Recovery and Resilience: Support ransomware and cyber recovery planning alongside Cybersecurity teams, including isolated recovery environment planning and tabletop exercises.
• Reporting and Analysis: Monitor recovery status, RTO/RPO performance, and risks during exercises. Lead post-test analysis and develop DR dashboards covering recoverability, tiering compliance, open risks, and automation coverage. Prepare monthly and quarterly Operational Risk Management metrics.
• Incident Response: Provide dedicated support during real disaster declarations, cyber incidents, and regional outages, including required after-hours and weekend coverage.
• 4+ years of experience in disaster recovery, business continuity, operational resilience, or IT operations.
• Proven experience planning or leading DR tests and coordinating cross-functional participation.
• Working knowledge of DR lifecycle activities (risk identification, plan development, recovery validation, issue management) and core concepts (RTO, RPO, recovery tiers, sequencing).
• Experience with cloud-based DR solutions and a working knowledge of Microsoft Azure recovery concepts.
• Exposure to cybersecurity, cyber recovery planning, and isolated recovery environments.
• Experience with ServiceNow (CMDB, incident, change records) and DR orchestration/automation platforms.
• Excellent written and verbal communication skills, high attention to detail, and the ability to operate effectively during time-sensitive recovery events.

Preferred Knowledge & Experience

• Experience supporting financial services or another regulated industry.
• Knowledge of ITIL frameworks, business impact analysis, and crisis management practices.
• Experience with ORM reporting, technology risk, audits, and regulatory examinations.
• Familiarity with Power BI and various infrastructure/application technologies (Windows, Linux, databases, cloud platforms, SaaS).
• Relevant certifications, such as CBCP, CBCI, CRISC, ITIL, Azure, or equivalent risk/cloud certifications.

Core Competencies

• Enterprise coordination, facilitation, and collaboration across technical and business teams.
• DR planning, testing, and governance with strict process discipline and attention to detail.
• Risk identification and issue follow-through.
• Automation mindset, continuous improvement, and clear executive reporting.