Technology Architect (CRM Tribe)

Globe Group; Taguig; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Globe Group is seeking a Solution Architect to join the CRM and Identity Tribe, shaping Globe's customer engagement and digital identity capabilities. You will design secure, scalable, cloud-native solutions that unify customer journeys and support regulatory compliance.

You will lead cloud-native solution designs on GCP and/or AWS, collaborate with engineering and security teams to embed DevSecOps practices, and drive performance optimization across multi-region architectures.

Qualifications

• 15+ years of total experience with minimum 10 years in Solutions Architecture.
• Experience in CRM platforms and Case Management solutions.
• Familiarity with Identity Management, SIM Registration systems, or SCV implementations.
• Hands-on architecture and development background in cloud platforms (GCP or AWS), including IAM, networking, and cost-aware multi-region design.
• Strong experience in Java, Python, and Spring Boot, with microservices and distributed systems design.
• Expertise in REST API design, including security, governance, and third-party integration best practices.
• Solid background with PostgreSQL, Redis, and messaging platforms like Kafka and RabbitMQ.
• Proficiency in CI/CD pipelines, Docker, Kubernetes, Terraform, and GitOps tools such as ArgoCD.

Responsibilities

• Design and develop scalable, cloud-native solutions across CRM, Identity, and SIM Registration platforms with a security-first approach.
• Lead cloud-native solution designs on GCP and AWS, leveraging managed services and multi-region architectures.
• Collaborate with engineering leads, product owners, and security teams to embed DevSecOps principles, automation, and performance optimization.
• Evaluate and define architectural guidelines and patterns to align delivery squads with enterprise architecture vision.
• Innovate systems that support a 360° customer view, identity federation, and compliance-driven workflows.

Skills

CRM platforms

Identity Management

Java

Python

Spring Boot

REST API design

Cloud architecture

Multi-region design

Tools

Docker

Kubernetes

Terraform

ArgoCD

PostgreSQL

Redis

Kafka

RabbitMQ

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

We are looking for a Solution Architect to join the CRM and Identity Tribe, a
cross‑functional team responsible for shaping Globe Telecomʼs customer
engagement and digital identity capabilities.

This includes driving architecture for CRM systems, SIM registration, and secure, seamless customer interactions across channels.

You will play a pivotal role in designing secure, scalable, and cloud‑native
solutions that unify customer journeys and support regulatory compliance.

Your Day in the Life at your Role

Design & Develop solutions across CRM, Identity, and SIM Registration platforms with a focus on scalability, security, and user‑centricity. This includes creation of high‑level designs HLD and low‑level designs LLD) from the architecture blueprint, use of reusable assets from Centers of Enablement C4E , and co‑design user‑centric experience interfaces.
Lead cloud‑native solution designs on GCP and/or AWS, leveraging managed services, cost‑efficient patterns, and multi‑region architectures.

Collaborate and partner with engineering leads, product owners, and security teams to embed DevSecOps principles, automation, and performance optimization.

Evaluate and define architectural guidelines and patterns, and ensure delivery squads align with enterprise and tribe‑level architecture vision.

Innovate and implement systems that support a 360° customer view, identity federation, and compliance‑driven workflows (e.g., SIM registration).

What You Bring to the Table

Mandatory Skills and Experience:

• At least 15 years of total experience and with minimum 10 years of relevant experience in Solutions Architecture.
• Experience in CRM platforms and Case Management solutions.
• Familiarity with Identity Management, SIM Registration systems, or SCV (Single Customer View) implementations.
• Hands‑on architecture and development background in cloud platforms (GCP or AWS) , including IAM, networking, and cost‑aware multi‑region design.
• Strong experience in Java, Python, and Spring Boot , with deep understanding of microservices and distributed system design.
• Expertise in REST API design, including security, governance, and third‑party integration best practices.
• Solid background with PostgreSQL, Redis, and messaging platforms like Kafka and RabbitMQ.
• Proficiency in CI/CD pipelines, Docker, Kubernetes, Terraform, and GitOps tools such as ArgoCD.

Preferred Attributes:

• Understanding of digital identity patterns such as identity federation, SSO, and customer profile unification.
• Skilled in designing for privacy, data protection, and compliance (e.g., SIM registration laws, data residency).
• Familiarity with frontend‑backend patterns (e.g., React integration), for omnichannel CRM and identity experiences.
• Strong communication skills and the ability to align technical solutions with business and regulatory needs.

Drive the architecture behind Globe’s customer experience and identity platforms at scale. Influence the direction of mission‑critical services used by millions of customers.
Work with cutting‑edge cloud‑native technologies and shape secure, modern digital ecosystems.

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.