Cloud-Native CRM & Identity Architect

Globe Telecom; Pateros; On-site; PHP 3,500,000 - 6,000,000; Full time

Job description

Job Description

We are looking for a Solution Architect to join the CRM and Identity Tribe, a cross‑functional team responsible for shaping Globe Telecom’s customer engagement and digital identity capabilities. This includes driving architecture for CRM systems, SIM registration, and secure, seamless customer interactions across channels. You will play a pivotal role in designing secure, scalable, and cloud‑native solutions that unify customer journeys and support regulatory compliance.

Your Day in the Life at Your Role

• Design & develop solutions across CRM, Identity, and SIM Registration platforms with a focus on scalability, security, and user‑centricity. This includes creation of high‑level designs (HLD) and low‑level designs (LLD) from the architecture blueprint, use of reusable assets from Centers of Enablement (C4E), and co‑design user‑centric experience interfaces.
• Lead cloud‑native solution designs on GCP and/or AWS, leveraging managed services, cost‑efficient patterns, and multi‑region architectures.
• Collaborate and partner with engineering leads, product owners, and security teams to embed DevSecOps principles, automation, and performance optimization.
• Evaluate and define architectural guidelines and patterns, and ensure delivery squads align with enterprise and tribe‑level architecture vision.
• Innovate and implement systems that support a 360 customer view, identity federation, and compliance‑driven workflows (e.g., SIM registration).

What You Bring To The Table

Mandatory Skills and Experience

• At least 15 years of total experience and minimum 10 years of relevant experience in Solutions Architecture.
• Experience in CRM platforms and Case Management solutions.
• Familiarity with Identity Management, SIM Registration systems, or SCV (Single Customer View) implementations.
• Hands‑on architecture and development background in cloud platforms (GCP or AWS), including IAM, networking, and cost‑aware multi‑region design.
• Strong experience in Java, Python, and Spring Boot, with deep understanding of microservices and distributed system design.
• Expertise in REST API design, including security, governance, and third‑party integration best practices.
• Solid background with PostgreSQL, Redis, and messaging platforms like Kafka and RabbitMQ.
• Proficiency in CI/CD pipelines, Docker, Kubernetes, Terraform, and GitOps tools such as ArgoCD.

Preferred Attributes

• Understanding of digital identity patterns such as identity federation, SSO, and customer profile unification.
• Skilled in designing for privacy, data protection, and compliance (e.g., SIM registration laws, data residency).
• Familiarity with frontend‑backend patterns (e.g., React integration), for omnichannel CRM and identity experiences.
• Strong communication skills and the ability to align technical solutions with business and regulatory needs.

Apply now and help architect the future of digital identity and customer engagement at Globe. Drive the architecture behind Globe's customer experience and identity platforms at scale. Influence the direction of mission‑critical services used by millions of customers. Work with cutting‑edge cloud‑native technologies and shape secure, modern digital ecosystems.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here. Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.