Technology Architect (CRM Tribe)

Globe Telecom; Pateros; On-site; PHP 3,500,000 - 6,000,000; Full time

Job summary

Globe Telecom is seeking a Senior Solution Architect to shape CRM and Identity capabilities within the CRM and Identity Tribe. The role focuses on cloud-native, secure, scalable solutions for customer engagement, SIM registration, and regulatory compliance across channels.

You will drive high-level and low-level designs, collaborate with engineering and security teams, and ensure adherence to enterprise architecture vision while enabling a unified customer view and identity federation.

Qualifications

• Total work experience of at least 15 years with 10+ years in Solutions Architecture.
• Experience in CRM platforms and Case Management solutions.
• Hands-on cloud architecture with GCP or AWS, IAM and multi-region design.
• Strong background in Java, Python, Spring Boot and microservices.

Responsibilities

• Design and develop scalable, secure cloud-native solutions for CRM, Identity and SIM Registration.
• Lead high-level (HLD) and low-level designs (LLD) from architecture blueprints using C4E assets.
• Collaborate with engineering, product, and security teams to embed DevSecOps and optimize performance.
• Define architectural guidelines and ensure alignment with enterprise and tribe architecture vision.
• Enable a 360-degree customer view, identity federation, and compliant workflows.

Skills

Java

Python

Spring Boot

Microservices

REST API design

IAM

Identity Management

CRM platforms

Case Management

SCV

Distributed systems

GCP

AWS

Networking

Multi-region design

Tools

Docker

Kubernetes

Terraform

ArgoCD

PostgreSQL

Redis

Kafka

RabbitMQ

Git

Job description

Job Description

We are looking for a Solution Architect to join the CRM and Identity Tribe, a cross‑functional team responsible for shaping Globe Telecom’s customer engagement and digital identity capabilities. This includes driving architecture for CRM systems, SIM registration, and secure, seamless customer interactions across channels. You will play a pivotal role in designing secure, scalable, and cloud‑native solutions that unify customer journeys and support regulatory compliance.

Your Day in the Life at Your Role

• Design & develop solutions across CRM, Identity, and SIM Registration platforms with a focus on scalability, security, and user‑centricity. This includes creation of high‑level designs (HLD) and low‑level designs (LLD) from the architecture blueprint, use of reusable assets from Centers of Enablement (C4E), and co‑design user‑centric experience interfaces.
• Lead cloud‑native solution designs on GCP and/or AWS, leveraging managed services, cost‑efficient patterns, and multi‑region architectures.
• Collaborate and partner with engineering leads, product owners, and security teams to embed DevSecOps principles, automation, and performance optimization.
• Evaluate and define architectural guidelines and patterns, and ensure delivery squads align with enterprise and tribe‑level architecture vision.
• Innovate and implement systems that support a 360 customer view, identity federation, and compliance‑driven workflows (e.g., SIM registration).

What You Bring To The Table

Mandatory Skills and Experience

• At least 15 years of total experience and minimum 10 years of relevant experience in Solutions Architecture.
• Experience in CRM platforms and Case Management solutions.
• Familiarity with Identity Management, SIM Registration systems, or SCV (Single Customer View) implementations.
• Hands‑on architecture and development background in cloud platforms (GCP or AWS), including IAM, networking, and cost‑aware multi‑region design.
• Strong experience in Java, Python, and Spring Boot, with deep understanding of microservices and distributed system design.
• Expertise in REST API design, including security, governance, and third‑party integration best practices.
• Solid background with PostgreSQL, Redis, and messaging platforms like Kafka and RabbitMQ.
• Proficiency in CI/CD pipelines, Docker, Kubernetes, Terraform, and GitOps tools such as ArgoCD.

Preferred Attributes

• Understanding of digital identity patterns such as identity federation, SSO, and customer profile unification.
• Skilled in designing for privacy, data protection, and compliance (e.g., SIM registration laws, data residency).
• Familiarity with frontend‑backend patterns (e.g., React integration), for omnichannel CRM and identity experiences.
• Strong communication skills and the ability to align technical solutions with business and regulatory needs.

Apply now and help architect the future of digital identity and customer engagement at Globe. Drive the architecture behind Globe's customer experience and identity platforms at scale. Influence the direction of mission‑critical services used by millions of customers. Work with cutting‑edge cloud‑native technologies and shape secure, modern digital ecosystems.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here. Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.