Onsite Technical Trainer: Backend APIs & Ads Analytics

Gratitude Philippines

Benguet

On-site

PHP 500,000 - 750,000

Full time

14 days+

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Job summary

Gratitude Philippines is seeking a Technical Trainer to design and deliver training programs for Helpdesk Customer Support teams. The role emphasizes backend expertise in APIs, SQL, and digital advertising tech, with a focus on developing people and improving performance.

The position is 100% onsite in Taguig, requiring ILT/vILT sessions, materials development, and hands-on workshops. Collaboration with Product, Engineering, and Operations will support new product rollouts.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
2–4 years of experience in technical training within a BPO or SaaS environment.
2–4 years of experience in backend product support, technical support, or API integrations.
Strong knowledge of SQL, REST APIs, JSON/XML, SDKs, webhooks, and troubleshooting.
Experience with Ads Manager platforms, conversion tracking, and marketing analytics is highly preferred.
Excellent communication, presentation, and facilitation skills.

Responsibilities

Design and deliver technical training programs (ILT, vILT, and hands-on workshops).
Develop training materials, assessments, and learning resources.
Train teams on SQL, REST APIs, JSON/XML, SDKs, webhooks, server-side tracking, and troubleshooting.
Deliver training on Ads Manager platforms, conversion tracking, attribution models, and marketing analytics.
Evaluate learner performance and continuously improve training effectiveness.
Partner with Product, Engineering, and Operations teams to support new product and process rollouts.