Technical Support & Training Specialist

Korn Ferry; Philippines; On-site; PHP 420,000 - 640,000; Full time

Job summary

Korn Ferry is seeking a technical liaison who will actively deliver one-on-one training and provide helpdesk troubleshooting to colleagues, clients and candidates worldwide. You will handle first- and second-level support requests, coordinate with vendors to ensure uninterrupted service, and keep current with new technologies.

Additionally, you will create clear documentation, train users, enter cases accurately in the system, and triage issues for timely resolution, thriving in a fast-paced

Qualifications

• 2-3 years of troubleshooting/support experience.
• Excellent English language proficiency, both spoken and written.
• Able to work independently and in a team in a fast-paced environment.
• Strong communication and organizational skills.

Responsibilities

• Provide first and second level system/application support.
• Deliver one-on-one training and helpdesk troubleshooting to colleagues, clients and candidates worldwide.
• Coordinate with vendors to ensure uninterrupted service.
• Serve as the organization’s point of contact for system issues and updates.
• Create documentation and instructional guidelines for procedures.
• Log cases accurately and triage/escalate via the ticketing system.

Skills

Communication skills

Troubleshooting

Independent work

Time management

Attention to detail

Tools

Microsoft Office

Job description

Korn Ferry is seeking a technical liaison who will actively deliver one-on-one training and provide helpdesk troubleshooting to colleagues, clients and candidates worldwide. You will handle first- and second-level support requests, coordinate with vendors to ensure uninterrupted service, and keep current with new technologies.

Additionally, you will create clear documentation, train users, enter cases accurately in the system, and triage issues for timely resolution, thriving in a fast-paced