Helpdesk Training Specialist (Tech & Non-Tech)

PM Consulting; Metro Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

PM Consulting is seeking a Helpdesk Customer Support Trainer to design, deliver, and improve training programs for support and technical teams. You will cover onboarding, curriculum development, and process training across multiple platforms and roles.

The role requires 2–4 years in training, strong communication, and familiarity with CRM/ticketing systems. A client-focused, performance-driven mindset is essential for success.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• 2–4 years of experience in training, enablement, or adult learning.
• Experience with digital platforms, SaaS support, or BPO environments is preferred.
• Strong understanding of customer support operations and/or technical training.
• Knowledge of CRM and ticketing systems; ability to train others.

Responsibilities

• Onboarding & training delivery for new hires; instructor-led and virtual sessions.
• Develop and maintain structured training materials and content.
• Train teams on end-to-end support processes and digital platform operations.
• Deliver billing, compliance, policy, and data privacy training as needed.
• Enable CRM, tools, and productivity through guides and SOPs.
• Foster professional communication and role-play for customer handling.
• Provide technical training on APIs, data flows, and integrations.
• Educate on analytics, reporting, and performance measurement.
• Partner with quality teams; coaching and knowledge checks.
• Track training effectiveness and drive continuous improvement.
• Collaborate cross-functionally with product, engineering, and operations

Skills

Communication skills

facilitation

Organizational skills

Data analysis concepts

SQL knowledge

Training delivery

Coaching

Problem solving

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Ticketing systems

Analytics tools

Job description

PM Consulting is seeking a Helpdesk Customer Support Trainer to design, deliver, and improve training programs for support and technical teams. You will cover onboarding, curriculum development, and process training across multiple platforms and roles.

The role requires 2–4 years in training, strong communication, and familiarity with CRM/ticketing systems. A client-focused, performance-driven mindset is essential for success.