TECHNICAL SUPPORT STAFF

ELIJAH ROYCE HOTEL & RESIDENCES INC.; Dasmariñas; On-site; PHP 201,000 - 290,000; Full time

Job summary

ELIJAH ROYCE HOTEL & RESIDENCES INC. is seeking a Technical Support Staff to provide IT assistance for hotel operations, covering hardware, software, networks, and CCTV systems. You will support employees, troubleshoot issues, and ensure data security and backup practices.

Responsibilities include maintaining IT equipment, coordinating with external providers, and documenting incidents for timely resolutions. On-site role with opportunities to contribute to a tech-driven hospitality environment.

Qualifications

• Experience providing IT support in a hotel or corporate environment.
• Knowledge of CCTV/telephony systems is a plus.
• Ability to document issues and resolutions clearly.

Responsibilities

• Provide technical assistance and troubleshooting for computer hardware, software, printers, and other IT equipment.
• Install, configure, and maintain computer systems, applications, and operating systems.
• Monitor and troubleshoot network connections, internet access, and other IT-related issues.
• Assist employees with technical concerns and provide timely solutions to minimize operational disruptions.
• Perform routine maintenance, updates, and basic repairs of IT equipment.
• Monitor and maintain CCTV systems, telephone systems, and other hotel technology equipment, as assigned.
• Assist in managing user accounts, passwords, and access permissions.
• Maintain an inventory of IT equipment, accessories, and supplies.
• Ensure proper data backup, system security, and confidentiality of company information.
• Document technical issues, troubleshooting activities, repairs, and maintenance reports.
• Coordinate with external IT service providers for technical concerns requiring specialized assistance.
• Perform other IT-related duties as may be assigned by the immediate supervisor.

Skills

Hardware support

Network support

Troubleshooting

Customer service

Tools

Windows OS

Printer maintenance

Job description

Job Summary

The Technical Support Staff is responsible for providing technical assistance and support to employees and hotel operations. This position ensures that computers, software, network connections, printers, and other IT equipment are properly maintained and functioning efficiently to support the hotel's daily operations.

Duties and Responsibilities

1. Provide technical assistance and troubleshooting for computer hardware, software, printers, and other IT equipment.

2. Install, configure, and maintain computer systems, applications, and operating systems.

3. Monitor and troubleshoot network connections, internet access, and other IT-related issues.

4. Assist employees with technical concerns and provide timely solutions to minimize operational disruptions.

5. Perform routine maintenance, updates, and basic repairs of IT equipment.

6. Monitor and maintain CCTV systems, telephone systems, and other hotel technology equipment, as assigned.

7. Assist in managing user accounts, passwords, and access permissions.

8. Maintain an inventory of IT equipment, accessories, and supplies.

9. Ensure proper data backup, system security, and confidentiality of company information.

10. Document technical issues, troubleshooting activities, repairs, and maintenance reports.

11. Coordinate with external IT service providers for technical concerns requiring specialized assistance.

12. Perform other IT-related duties as may be assigned by the immediate supervisor.