IT Help Desk Specialist — Clear, Customer‑Focused Support

Hammerjack Pty Ltd; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a skilled Help Desk Technician to provide high-quality technical support to end users. The role requires working knowledge of Microsoft domain environments, Windows and Mac operating systems, Google Suite, and Office applications.

You will triage incidents, diagnose issues, and ensure user satisfaction while adhering to SLAs. The ideal candidate demonstrates strong problem-solving, clear communication, and the ability to adapt responses to the user's technical

Qualifications

• Experience as a Help Desk or customer support role.
• Proficient in Active Directory and Microsoft Office.
• Working knowledge of Windows and Mac operating systems.
• Familiarity with Google Suite and basic networking concepts.
• Experience with VPN basics and Exchange Admin is a plus.

Responsibilities

• Deliver quality technical support to end users with varying technical levels.
• Diagnose and resolve hardware, software, OS, connectivity, and peripheral issues on desktops and laptops.
• Document incidents and maintain ticket updates per procedures and SLAs.
• Assist users with system access, passwords, and software usage, ensuring issues are resolved before close.
• Answer support inquiries via chat, phone, or email and manage ticket backlog.

Skills

Help desk experience

Active Directory

Windows OS

Mac OS

Google Suite

Networking fundamentals

VPN basics

Exchange Admin

Microsoft Office

Customer support

Tools

Ticketing system

Job description

Hammerjack Pty Ltd is seeking a skilled Help Desk Technician to provide high-quality technical support to end users. The role requires working knowledge of Microsoft domain environments, Windows and Mac operating systems, Google Suite, and Office applications.

You will triage incidents, diagnose issues, and ensure user satisfaction while adhering to SLAs. The ideal candidate demonstrates strong problem-solving, clear communication, and the ability to adapt responses to the user's technical