Technical Support Specialist: Rapid Issue Solver

Larx Trading; Quezon City; On-site; PHP 240,000 - 320,000; Full time

Job summary

Larx Trading is seeking a Technical Support Specialist in the Philippines, specifically Metro Manila in Quezon City, to provide frontline technical assistance for hardware, software, and network systems. You will handle Tier 1/2 issues via phone, email, chat, or in-person, ensuring prompt resolution and excellent customer service.

Responsibilities include diagnosing and resolving technical problems, guiding non-technical users through solutions, and escalating complex issues to Tier 3 as needed.

Qualifications

• Strong analytical and diagnostic abilities under pressure.
• Clear verbal and written communication, able to explain technical concepts in plain language.
• Patience, empathy and dedication to delivering a positive user experience.

Responsibilities

• Provide first- and second-level (Tier 1/2) technical support via phone, email, chat, or in-person.
• Diagnose, troubleshoot, and resolve hardware, software, network, and system administration issues.
• Guide non-technical end-users through step-by-step problem-solving procedures.
• Escalate complex or unresolved technical issues to Tier 3 support or engineering teams.

Skills

Problem-Solving

Communication

Customer Service

Organization

Job description

Larx Trading is seeking a Technical Support Specialist in the Philippines, specifically Metro Manila in Quezon City, to provide frontline technical assistance for hardware, software, and network systems. You will handle Tier 1/2 issues via phone, email, chat, or in-person, ensuring prompt resolution and excellent customer service.

Responsibilities include diagnosing and resolving technical problems, guiding non-technical users through solutions, and escalating complex issues to Tier 3 as needed.