Technical Support Coordinator I - Software & Billing

RELX INC; Manila; On-site; PHP 335,000 - 558,000; Full time

Job summary

RELX INC is seeking a Full-Time Technical Support Representative in Manila to provide high-quality telephonic assistance, resolve customer issues, and escalate unresolved problems. The role covers software, network, database, browser, and OS troubleshooting, with emphasis on clear communication and meticulous record-keeping.

You will handle billing/invoice questions, password resets, and general account services, while collaborating with teammates to share knowledge and improve service delivery.

Qualifications

• Bachelor's degree holder or completed at least 2 years in college with no back subjects.
• At least 2 years TSR/CSR experience.
• Detail oriented and able to multi-task while communicating with customers.
• Excellent verbal and written communication skills.
• Experience with financial management software like QuickBooks is a plus.
• Able to quickly learn and apply enterprise AI tools and technologies.
• Proficient in CRM, MS Office, and basic record-keeping.
• Ability to ask relevant questions and document interactions clearly.
• No disciplinary actions in the last 12 months and reliable attendance.

Responsibilities

• Provide high quality telephonic technical support and problem resolution to customers.
• Initiate escalation for unresolved issues and follow up as needed.
• Assist with account related issues including ID/password and billing/invoice support.
• Share skills and knowledge to improve team performance.
• Work in a team environment to maximize individual and group results.
• Navigate software/web products, assist with installation, upgrades, and database maintenance.

Skills

Communication skills

Multi-tasking

Detail oriented

CRM

Microsoft Office

Information gathering

Keyboard skills

Teamwork

Willing to upskill

Education

Bachelor's degree or 2 years college

Tools

CRM

Microsoft Office

QuickBooks (advantage)

Enterprise AI tools

Job description

RELX INC is seeking a Full-Time Technical Support Representative in Manila to provide high-quality telephonic assistance, resolve customer issues, and escalate unresolved problems. The role covers software, network, database, browser, and OS troubleshooting, with emphasis on clear communication and meticulous record-keeping.

You will handle billing/invoice questions, password resets, and general account services, while collaborating with teammates to share knowledge and improve service delivery.