Technical Support Specialist I

RELX INC; Iloilo; On-site; PHP 279,000 - 391,000; Full time

Job summary

RELX INC in the Philippines seeks a Full Time Technical Support Representative to deliver high-quality telephonic technical assistance, resolve customer issues, and escalate unresolved problems. You will support software, network, database, browser, and OS inquiries, and assist with billing questions.

The role emphasizes accurate documentation, collaboration with colleagues, and ensuring customer satisfaction through effective problem resolution. Training and growth opportunities are provided.

Qualifications

• Bachelor's degree or 2 years of college completed.
• Minimum 2 years TSR/CSR experience.
• Detail oriented with multitasking ability.
• Excellent verbal and written communication.
• Familiarity with CRM and Microsoft Office.
• Willing to upskill and cross-train.

Responsibilities

• Provide high-quality telephonic technical support across software, network, database, browser, and OS.
• Handle account-related issues including ID/password, billing, and general inquiries.
• Escalate unresolved issues promptly through proper channels.
• Collaborate with the team to improve knowledge and performance.
• Ensure follow-up callbacks to confirm resolution.

Skills

Communication skills

Detail oriented

Multi-tasking

Team collaboration

Customer service

Education

Bachelor's degree or 2 years college

2+ years TSR/CSR experience

Tools

CRM software

Microsoft Office

QuickBooks (advantage)

Job description

RELX INC in the Philippines seeks a Full Time Technical Support Representative to deliver high-quality telephonic technical assistance, resolve customer issues, and escalate unresolved problems. You will support software, network, database, browser, and OS inquiries, and assist with billing questions.

The role emphasizes accurate documentation, collaboration with colleagues, and ensuring customer satisfaction through effective problem resolution. Training and growth opportunities are provided.