Technical Support Specialist: Mobile & Apps

transcosmos Asia Philippines Inc.

Pasig

On-site

PHP 223,000 - 290,000

Full time

12 days ago

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Job summary

Transcosmos Asia Philippines Inc. seeks a Customer Service Representative to assist customers via inbound calls, email, and chat, delivering technical support solutions for hotline agents, customer service centers, and onsite engineers, and creating trouble tickets for unresolved issues.

You will identify recurring problems, submit trouble tickets, and drive improvements, produce technical problem case summaries, conduct enablement training for service stores, and monitor the impact of

Qualifications

Bachelor's degree or completion of a 3-year vocational course.
At least 6 months of CSR experience in the BPO industry, preferably supporting technical support accounts and E-commerce accounts.
Strong English and Tagalog communication skills.
Ability to explain technical concepts in simple, easy-to-understand language.
Active listening and customer service skills.
Good understanding of Android and iOS smartphones and mobile applications
Ability to troubleshoot basic mobile device and app issues.
Good data entry and typing skills.
Able to handle customer objections and rejection professionally.

Responsibilities

Assist customers via inbound calls, email, and chat.
Provide technical support solutions for hotline agents, customer service centers, and onsite engineers, and create trouble tickets for unresolved issues.
Identify recurring problems, submit trouble tickets, and drive improvements.
Regularly produce technical problem case summaries, conduct enablement training for service stores, and monitor the impact of application changes.
Assist with the judgment of repair warranty disputes and guide on identifying product authenticity.