Technical Support Specialist – IT & ERP Systems

Bosch Philippines; Taguig; On-site; PHP 300,000 - 600,000; Full time

Job summary

Bosch Philippines is seeking a skilled technical support professional to handle end-to-end issue resolution, documentation, and proactive system improvements. You will manage remote troubleshooting, device health, and software licensing while coordinating incidents through their lifecycle.

The role requires strong Windows OS knowledge, IT helpdesk experience, and excellent communication, enabling collaboration with internal teams and customers in a fast-paced environment.

Qualifications

• Bachelor's degree in IT or a related field.
• Strong knowledge of Windows OS environments and security practices.
• Experience with IT helpdesk and ticketing systems.
• Excellent verbal and written communication skills.
• Able to collaborate effectively in a fast-paced environment.
• Experience with ERP or ticketing systems is advantageous.

Responsibilities

• Resolve technical support inquiries via phone, email, and ticketing portals.
• Maintain records of daily customer interactions, installation activities, and reported bugs.
• Proactively investigate recurring technical hurdles to provide long-term solutions.
• Perform remote troubleshooting including Windows updates and firewall configurations.
• Oversee device health and manage software licensing deployment.
• Create, update and track incidents through their lifecycle.
• Handle both calls and emails; licensing for equipment.

Skills

Windows OS

Networking

Microsoft Office

Technical Communication

Team Player

Problem Solving

Education

Bachelor

Tools

SAP

Zendesk

Salesforce

Job description

Bosch Philippines is seeking a skilled technical support professional to handle end-to-end issue resolution, documentation, and proactive system improvements. You will manage remote troubleshooting, device health, and software licensing while coordinating incidents through their lifecycle.

The role requires strong Windows OS knowledge, IT helpdesk experience, and excellent communication, enabling collaboration with internal teams and customers in a fast-paced environment.