Technical Support Specialist II - Cloud & Linux Expert

connectwise philippines inc; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

ConnectWise is seeking a Technical Support Specialist II to assist partners with diagnosing and resolving product issues. You will troubleshoot, document findings, and collaborate with cross-functional teams to restore positive partner experiences through email, phone, chat, cases, and remote sessions.

The role emphasizes strong customer service, ownership, and knowledge sharing while contributing to a comprehensive knowledge base and addressing escalated incidents as needed.

Qualifications

• Bachelor’s degree or equivalent business experience.
• 2+ years of related experience in a technical service-oriented position.
• Experience troubleshooting Windows and Linux servers desired.

Responsibilities

• Assist partners in diagnosing and resolving product issues.
• Troubleshoot, resolve, and document issues for a positive partner experience.
• Interact with partners via email, phone, chat, cases, and remote sessions.
• Maintain knowledge base and contribute to internal/external articles.
• Escalate trending issues and potential software defects to leadership.

Skills

Independent work

Customer service

Written & verbal communication

Ownership & accountability

Backup technology

Virtualization & cloud

Linux operating system

Cross-functional collaboration

Education

Bachelor’s degree in related field

Job description

ConnectWise is seeking a Technical Support Specialist II to assist partners with diagnosing and resolving product issues. You will troubleshoot, document findings, and collaborate with cross-functional teams to restore positive partner experiences through email, phone, chat, cases, and remote sessions.

The role emphasizes strong customer service, ownership, and knowledge sharing while contributing to a comprehensive knowledge base and addressing escalated incidents as needed.