Technical Support Engineer II – Cloud & Linux

connectwise; Philippines; On-site; PHP 380,000 - 600,000; Full time

Job summary

ConnectWise is seeking a Technical Support Specialist II to diagnose and resolve partner product issues. You will collaborate with cross-functional teams to troubleshoot, document, and resolve incidents, ensuring positive partner experiences.

The role requires strong customer service, written and verbal communication, and familiarity with virtualization, cloud tech, and backup systems. A Bachelor's degree and 2+ years in a technical service capacity are preferred.

Qualifications

• Bachelor's degree or equivalent business experience.
• 2+ years in a technical service role.
• Experience troubleshooting Windows and Linux servers is preferred.

Responsibilities

• Provides technical support to partners via email, phone, chat, and remote sessions.
• Investigates and resolves reported issues, documenting findings.
• Maintains a knowledge base and shares information with teams.
• Escalates issues when needed and communicates product updates to partners.
• Works with cross-functional teams to diagnose and solve complex problems.
• Ensures accurate reporting of customer feedback to Engineering.

Skills

Customer service

Communication

Linux OS

Virtualization

Backup tech

Cloud tech

Cross-functional teamwork

Ownership

Education

Bachelor's degree or equivalent

Job description

ConnectWise is seeking a Technical Support Specialist II to diagnose and resolve partner product issues. You will collaborate with cross-functional teams to troubleshoot, document, and resolve incidents, ensuring positive partner experiences.

The role requires strong customer service, written and verbal communication, and familiarity with virtualization, cloud tech, and backup systems. A Bachelor's degree and 2+ years in a technical service capacity are preferred.