Technical Support Specialist I

RELX INC; Iloilo; On-site; PHP 420,000 - 640,000; Full time

Job summary

RELX INC is seeking a Technical Support Assistant to deliver high-quality telephonic support to customers across software, network, database, browser, and operating systems. The role includes software installations, remote troubleshooting, and escalation of unresolved issues, with a focus on accuracy and customer satisfaction.

Qualified candidates have at least a bachelor’s degree or two years of college, 2+ years TSR/CSR experience, and strong communication skills.

Qualifications

• Bachelor's degree holder or completed at least 2 years level in college with no back subjects/incomplete units.
• At least 2 years of TSR/CSR experience.
• Must be detail oriented and know how to multi-task (communicating with the customer while documenting the interaction).
• Excellent verbal and written communication skills.
• Experience in financial management or accounting software such as QuickBooks is an advantage but not required.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
• Demonstrates knowledge and proficiency in CRM, Account Programs, and Microsoft Office applications, with excellent keyboard skills.
• Ability to research and obtain necessary information using provided resources.
• Ability to ask all relevant questions.
• Ability to follow instructions for entering complete notes and make appropriate record disposition and recommendations.
• Energetic, positive thinking and self-motivated.
• Willing to be cross-skilled/upskilled if needed.
• No reliability/attendance issues.
• Do tasks as assigned.
• Must be in current role for 1 year with a PDP rating of at least 3.0.
• Must not have received any Disciplinary Action within the past 12 months.
• Must not have any Attendance and Punctuality issues in the past 12 months.
• Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months.
• Must have a successful or above rating in the last Enabling Performance cycle.

Responsibilities

• Provide high quality telephonic technical support for software, network, database, browser, and OS categories.
• Install/uninstall software via remote sessions and escalate issues when needed.
• Assist with account-related issues including ID/password and billing/invoice support.
• Share knowledge with the department to continually improve staff performance.
• Develop and maintain positive relationships with internal and external contacts to promote customer satisfaction.

Skills

CRM experience

Microsoft Office

Verbal & written communication

Multi-tasking

Education

Bachelor's degree or 2 years college

Tools

QuickBooks

CRM software

Job description

RELX INC is seeking a Technical Support Assistant to deliver high-quality telephonic support to customers across software, network, database, browser, and operating systems. The role includes software installations, remote troubleshooting, and escalation of unresolved issues, with a focus on accuracy and customer satisfaction.

Qualified candidates have at least a bachelor’s degree or two years of college, 2+ years TSR/CSR experience, and strong communication skills.